Submission for the position: ESS Relationship Manager, Associate Director (McLean) - (Job Number: MCL0055F)
ESS Relationship Manager, Associate Director (McLean)
Join our Enterprise Support Services (ESS) team and you’ll be an integral part of our business enablement functions that keeps our organization running strong.  You’ll use your interpersonal and communication skills (verbal and written) to interface with employees at all levels. As an ESS Relationship Manager, you’ll work across teams to provide the supervision, knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability.
The opportunity
As an ESS Relationship Manager, Associate Director, you’ll be responsible for the delivery of core ESS and own key stakeholder relationships in a specific EY office or group of offices. You’ll liaise with outsourced Facility Management (FM) on all aspects of facilities management, administrative services, hoteling and reservation services, video conferencing set- up and support, internal meeting services, emergency preparedness and customer satisfaction. You’ll also develop and direct the implementation of Enterprise Support Services strategic plans, as well as establish and maintain performance measurements. Our leaders will look to you to understand the structure and business of the organization to effectively manage the firm’s knowledge, processes and capital resources, including space and equipment.  You’ll monitor financial and operational performance in accordance with established administrative services and tax support parameters. As part of a highly collaborative team, you’ll lead and develop individuals and teams by using people management processes and tools involving staffing, training, supervising, coaching, and performance management to achieve optimal performance. We’ll look to you to escalate customer service challenges and maintain strong customer and cross functional relationships (especially between the outsourced FM provider, the Office Managing Partners (OMPs), and various staff).
Your key responsibilities
• Acts as single point of contact for Office Managing Partner on ESS services and recommends solutions
• Develops relationships with key internal customers to identify, track and proactively address service needs
• Liaises with outsourced FM on all facility installations with vendors, maintenance and repairs to facility and equipment
• Counsels teams and colleagues on trends likely to affect EY and/or our clients’ business
• Partners with other groups within the matrix organization cultivating relationships, aligning people and processes, and identifying workplace efficiencies to add value
• Sets up full project plans rapidly for teams including; objectives, milestones, priorities, teams, calendar and nature of deliverables such as office moves
• Focuses on potential project issues to prioritize resources, timing, quality, scope and risk
• Manages and forecasts annual budget
• Flexible to travel and work nonstandard hours as required to meet business needs
Skills and attributes for success
• Provide conceptual thinking, which will translate into solid actions
• Provide analytical knowledge top-down and will have authority to make decisions
• Exercise influence at many levels of the organization
• Proactively identify and address project risks and opportunities
• Recommend solutions and partner with senior leaders in the firm to roll-out or communicate initiatives/projects
• Strong leadership and presentation skills
• Strong analytical and decision-making skills necessary to manage multiple projects and teams to meet high customer needs
• Project management experience in a fast-paced environment
• Demonstrated ability to manage and forecast budgets
To qualify for the role, you must have
• Bachelor's degree in a related discipline, or equivalent work experience
• 10 plus years of related experience
• 6 years general management experience including managing people
• Proficiency in MS Word, Excel, PowerPoint, Teams and Outlook
Ideally, you’ll also have
• Proficiency in MS SharePoint
What we look for
We are looking for individuals that have a strong business acumen and personal leadership. Innovative, creative thinkers who are strategic, collaborative and consultative and who can bring a fresh perspective will thrive in this environment. A n effective communicator, you’ll be a confident team player that collaborates with people from diverse teams.
What working at EY offers
We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, both pension and 401(k) plans, as of January 1, 2021 we offer a flexible vacation plan plus 19 observed holidays, and a range of programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:
• Support and coaching from some of the most engaging colleagues in the industry
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you
About EY
As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.
If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
Join us in building a better working world. Apply now.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.