Florida Medical Clinic, LLC.
Job Description
Job Title:                    Front Office Medical Assistant
Dept.: Cardiology
Reports to: Office Supervisor
Position Level: 6A
Job Summary:
Manages all traffic at the front check in window and provides back- up as a Medical Assistant when needed.
Assists providers and manages clinical functions in the department nd for the patients. Bilingual (Spanish) required.
Essential Functions of the Position:
• Completes the beginning of day processes
• Powers up equipment
• Logs on all work stations in exam room and work area
• Sets up medical supplies and equipment for the day
• Properly Rooms Patients
• Takes and records vitals
• Confirms information required by provider is present (labs, hospital records, etc.)
• Updates IEHR (allergies, medications, history, etc.)
• Assists in following appointment schedule
• Prepares exam room
• Prepares patient for examination or treatment
• Obtains informed consents and record releases as needed
• Notifies provider when patient is ready
• Updates Meaningful Use
• Assists provider during examination and with treatment
• Performs diagnostic studies and treatments as ordered by the provider
• Performs EKGs as needed
• Performs in house testing as needed
• Enters charges for services rendered by the medical assistant
• Processes medication requests per provider
• Handles medication refill requests
• Obtains prescription overrides and prior authorization when needed
• Manages clinical tasks
• Addresses and handles all tasks
• Monitors provider’s tasks
• Creates tasks for all patient messages and actions for documentation
• Handles patient calls:
• Returns messages
• Notifies patients of test results and instructions from provider
• Schedules follow up appointments
• Makes follow up calls to check on patients post procedure as indicated by provider or office protocol
• Triages patient calls and needs
• Distributes, reviews, and teaches patient education
• Organizes and maintains sample and supply closets
• Prepares charts
• Acquires all medical records necessary for visit
• Makes sure all ordered tests and studies have been performed and results are present before the date of the scheduled visit
• Coordinates inpatient consults, surgeries, procedures, pre-operative testing, surgical clearance, and post-op visits for provider
• Manages the hospital list of patients, assigns patients to provider
• Ensures all consults are performed
• Adds on procedures and testing for the day as ordered
• Prepares referrals and obtains authorizations for Managed Care patients and documents them in Intergy
• Forwards the authorization to the hospital
• Obtains approval from the PCP for requested authorizations
• Schedules appointments, procedures and surgeries
• Notifies patients of the appointments
• Forwards clinical data and records to the scheduled facility
• Notifies provider and patient of denied requests for authorization
• Coordinates admissions with provider and facilities
• Coordinates equipment and/or surgical venders; i.e.: device reps
• Prepares patient packet for provider at the facility
• Manages and coordinates provider's surgery schedule and ensures all surgery patients on the schedule and ready
• Relieves other staff members and covers their position as needed
• Completes the end of day processes
• Ensures voicemails are retrieved and handled before leaving
• Maintains medical equipment; ensures all equipment is calibrated, cleaned and charged
• Collects red bags as necessary
• Monitors and replaces sharps containers when needed
• Stocks exam rooms
• Cleans and sanitizes exam rooms
• Empties HIPAA container into destruction bin
• Logs off of all work stations including exam rooms
Additional Responsibilities:
• Maintains an organized and clean work area
• Participates in maintenance of clinical supplies
• Performs other incidental and related duties as required and assigned
Physical and Mental Demands:
• Normal physical ability; able to sit for long periods
• Normal concentration and normal complexity of decision making
• High level verbal and written communication skills
• Above average ability to manage multiple tasks simultaneously
Occupational Exposure:
• Low risk exposure to bloodborne pathogens and chemical hazards
Job Qualifications:
• High school graduate or GED equivalent
• Strong customer service orientation
• Excellent interpersonal and communication skills
• Good working knowledge of medical terminology
• Strong computer skills
• Bilingual (Spanish) required