Technical Support Specialist
ilani
88 reviews
Vancouver, WA
ilani
88 reviews
Read what people are saying about working here.
Job details
Salary
From $22 an hour
Job Type
Full-time
Number of hires for this role
2 to 4
Qualifications
• • Night Shift (Required)
• Overnight Shift (Required)
• Associate (Preferred)
• IT Customer Service Specialist: 2 years (Preferred)
Full Job Description ilani
Job Posting: Technical Services Specialist
Reports to: Technical Services Manager
Ridgefield, WA
Pledge for Success:
We are dedicated in hiring outstanding individuals who share in our commitment and passion in serving our guests. Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are.
Position Summary:
The Technical Services Specialist’s role is to support the stable operation and perform daily troubleshooting of the ilani in-house support calls relating PC hardware and software, network and telecommunications.
Primary Duties and Responsibilities:
• Promotes superior guest service.
• Consistently demonstrates collaborative, relationship building, welcoming, and mutually respectful behaviors.
• Support the operation of the computer network including software and hardware linking computer systems in various departments and divisions.
• Ensures that high quality support and services are provided to team members using network and desktop computers.
• Assists team members (by phone or in person) with desktop/computer, peripheral and mobile device problems requiring troubleshooting and problem analysis skills.
• Write system documentation and standard Operating Procedures for systems installation, operation, and maintenance to submit to the Technical Service Manager for approval.
• Serve on project teams and perform systems analysis for various company-wide hardware and software projects.
• Maintain and update the help desk ticket system as issues are reported by team members.
• Acts as a technical liaison to assist team members with complex desktop computer hardware and software problems.
• Recommends items for purchase.
• Develops and utilizes systems/procedures to monitor and maintain the computer network.
• Maintains documentation of computing hardware and software; including installations, problems, fixes, and upgrades.
• Installs and maintains network components, system and desktop software and hardware.
• Installs and/or moves computers from one location to another.
• Sets up and tests new computer hardware configurations, performs diagnostics on desktop and network systems, pulls and connects/terminates various data and other communications cables, disassembles and replaces parts as needed.
• Performs monthly preventative maintenance.
• Aides in inventory management of backstock and supplies.
• Troubleshoot issues as they arrive. Documenting activity, in detail, within ticketing system.
• Works with management, peers, and vendors to design and implement hardware/software solutions, logical models, operational management models, and business continuity plans for systems under management.
• Works with management, peers and vendors to provide ongoing monitoring, performance tuning, implementation, and root cause analysis for systems.
• Creation and maintenance of troubleshooting and operational documentation for systems.
• Authors and peer-reviews documentation.
• Provides and receives cross-discipline training in order to ensure maximum availability of systems under management; conducts security awareness training.
• Communicates effectively verbally, and in written form.
• Carries and responds to off-hours communications device in order to provide 24x7 support for systems under management.
• Actively pursues opportunities, as an individual and as part of a group, to improve knowledge, tools, and processes for systems under management.
• Maintains confidentiality of sensitive information.
• Performs other duties as assigned.
Minimum Qualifications:
• Associates degree in Information Systems, Computer Science, Engineering, Business or related field, and two (2) years of progressive Information Systems experience in a Client Technologies or IT Customer Service Specialist role – OR – High School Diploma or GED and six (6) years of progressive Information Systems experience in a Client Technologies or IT Customer Service environment.
• Demonstrated advance knowledge of Microsoft operating systems.
• Requires weekend, evening work, working different shifts, and flexible hours.
• Effective written and oral communications.
• Ability to obtain and maintain gaming licensure in one or more jurisdictions.
• Must have exceptional troubleshooting skills.
• Must have experience supporting MS Office.
• Cisco networking experience and strong familiarity with audio/visual equipment and support highly recommended.
• Must be able to walk, stand, reach, and grab for an 8-hour shift.
• Must be willing to work in a smoking environment when on the casino floor.
• Must be willing to adhere to company health and safety measures (wear a face mask, other appropriate PPE, social distance).
Job Type: Full-time
Pay: From $22.00 per hour
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance
Schedule:
• 10 hour shift
• Night shift
• Overtime
Education:
• Associate (Preferred)
Experience:
• IT Customer Service Specialist: 2 years (Preferred)
• troubleshooting: 2 years (Preferred)
Shift Availability:
• Night Shift (Required)
• Overnight Shift (Required)
Work Location:
• One location
This Company Describes Its Culture as:
• Detail-oriented -- quality and precision-focused
• Innovative -- innovative and risk-taking
• Aggressive -- competitive and growth-oriented
• Outcome-oriented -- results-focused with strong performance culture
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative
Company's website:
• https://ilaniresort.com/
Work Remotely:
• No
1 day ago
If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.
Report job
Save this job
Save this job