Hotel Guest Service Representative

Wingfield Hotel Group - Owensboro, KY 42301
January 7, 2021
Hotel Guest Service Representative
Wingfield Hotel Group
Owensboro, KY 42301
$10 - $11 an hour - Full-time, Part-time
We are looking for a Guest representative to make our customers feel welcome and ensure their pleasant and comfortable stay at our hotel. Guest Service Representative responsibilities include greeting customers as they arrive, coordinating their check-ins to assigned rooms and informing them about the hotel’s facilities, offer stellar customer service and provide memorable hospitality experiences for our guests. Our ideal candidates should be able to communicate, with the ability to resolve issues in a timely and accurate manner.
• Ensure clients are properly greeted upon their arrival
• Monitor daily bookings and ensure assigned rooms are prepared prior to check-ins
• Oversee check-in and check-out procedures, including reservations and financial transactions
• Actively listen to and resolve complaints
• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
• Inform clients of our hotel services, including breakfast and dining options
• Promote all hotel amenities offered
• Communicate with housekeepers and maintenance to provide an overall comfortable guest experience
• Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings
• Recommend local tourist spots, including places to dine, shop and sight-see
• Establish friendly relationships with regular hotel clients
• Proficiency in English; knowledge of other languages is a plus
• Customer service drive with outstanding communication and active listening skills
• Excellent problem-solving and multitasking skills
• Ability to work flexible hours
• Strong sense of responsibility and a professional presentation
Job Types: Full-time, Part-time
Pay: $10.00 - $11.00 per hour
• Paid time off
• 8 hour shift
• Monday to Friday
• Weekends
• High school or equivalent (Preferred)
• Hotel Experience: 1 year (Preferred)
• Customer Service: 1 year (Preferred)
Work Location:
• One location
This Job Is Ideal for Someone Who Is:
• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
Company's website:
Benefit Conditions:
• Waiting period may apply
Work Remotely:
• No