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Job Title
Housing Services Coordinator
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Job ID
26305
Location
Tampa, FL
Full/Part Time
Full-Time
Regular/Temporary
Regular
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Position Details
Dept Number/Name: 0-0435-000 / Housing & Residential Edctn
College Division:  Business and Finance
Salary Plan: Administrative
Job Code/Title: 9427 / Student Programs Coord
Hiring Salary/Salary Range:  $43,500
Position Number: 00032547
ORGANIZATIONAL SUMMARY:
The Department of Housing & Residential Education provides a safe and secure living environment for residents in addition to promoting the academic success and intellectual development of student residents. The department enhances the residents' ability to graduate in a timely manner by offering programs, services, facilities and learning communities that support the academic needs and goals of the residents. These programs, services, facilities and learning communities also align with the mission of the University to promote intellectual learning experiences outside of the classroom to maximize student success.
POSITION SUMMARY:
The Housing Services Coordinator works closely with staff members in Housing & Residential Education and other campus partners to manage the department's 24-hour desks, currently serving over 5,400 on-campus students. The Housing Services Coordinator will be an integral part of Housing & Residential Education's expansion of 24-hour desk services as the department opens a new residential village. This position has primary responsibility for key and card management; student staff supervision and on-going training and development; compliance with safety and security protocols; on-call response; and implementation of strategic operational efficiencies. The Housing Services Coordinator will manage 100+ student Desk Clerks and will report to the Assistant Director for Housing Services. This position will be responsible for the daytime shift (8am- 8pm, Monday- Friday) of Housing & Residential Education's 24-hour desk operations. Hours may vary depending on departmental needs such as Grand Opening, transition days, hall closing, etc. The incumbent will serve in a rotational, on-call role with other Housing Services team members.
RESPONSIBILITIES:
Oversees the operation of Housing & Residential Education's 24-hour desks in coordination with other full-time Housing Services staff members. Processes lock changes and assess costs to student accounts. Develops an understanding of Housing & Residential Education's systems, including KeyTrak, Residential Management System (RMS)/Mercury, SqBx, SubItUp, and CCURE 9000. Create user trainings and document procedures for students and staff. Provides troubleshooting support for Housing & Residential Education's key and ID card management systems. Assists inquirers (i.e., residents, parents, etc.) with questions and use problem-solving skills to propose solutions and direct inquirers to the appropriate resources. Participates in all openings, closings, and transition periods, including reserving, setting up/breaking down, and staffing check-in/out locations, preparing keys and card access, and assisting with parent, student, and campus partner questions and concerns. Assists, as needed, with camps/conferences, guest housing, and overnight orientation check-ins/outs.
Supervising student staff and assisting with recruitment, selection, training, and evaluation of 100+ student employees. Develops and maintains processes and procedures for successful desk operations; communicate these processes and protocols to the appropriate departmental staff, as necessary.
Serves in an on-call capacity to address after-hours inquiries from Housing Services staff and other Housing & Residential Education staff members; participates in an on-call duty rotation with alternating weekend responsibilities.
Audit compliance and management of key and card access protocols, procedures, and systems.
In coordination with the Housing Services Manager, provide strategic direction for the desk operations to enhance services and refine procedures and protocols.  Other duties as assigned
POSITION QUALIFICATIONS:
MINIMUM:
This position requires a Bachelor's degree with at least one year of experience in a related field (Housing, Student Affairs, Hospitality, and Customer Service). Work experience may not be substituted for the Bachelor's degree requirement for this position.
PREFERRED:
The preferred qualifications include a Master's Degree in Higher Education Administration, MBA, Hospitality, or related field from a regionally accredited university/college and three years of related experience of University Student Housing or Student Affairs experience.
SPECIAL SKILLS/TRAINING:
Strong collaboration skills.
Experience working with diverse populations.
Excellent verbal and written communication skills, including interpersonal communication and public speaking.
Excellent customer service skills, which includes independent problem solving.
Able to respond to multiple requests in a fast paced environment.
Able to take initiative and work independently within specified time constraints while demonstrating sound judgment and decision making skills.
Proficient with all aspects of Microsoft Office.
Knowledge of standard operating procedures for residence hall facilities. " Ability to participate in long and short range planning processes.
Ability to set goals and strive for continuous improvement.
USF Tampa
Information for Applicants
This position is subject to a Level 1 criminal background check.
Job Opening Number: 26305
Posting Date: 1/04/2021
Posting End Date: 1/18/2021
How To Apply
Click on the Apply Now button.  When applying to an opening you will have the opportunity to upload a cover letter and resume.
Apply online by completing the required information and attaching your cover letter and resume. Please include your experience as it relates to the qualifications stated above. YOUR COVER LETTER AND RESUME, PLUS ANY OTHER REQUESTED MATERIAL, MUST BE IN ONE ATTACHMENT . Only online applications are accepted for this position.
Click here for additional tutorial information.
Equal Employment Opportunity
USF is an equal opportunity, equal access academic institution that embraces diversity in the workplace.
The University of South Florida does not discriminate on the basis of sex and prohibits sexual harassment. Any person may report sex discrimination, including sexual harassment (whether or not the person reporting is the person alleged to be the victim of conduct that could constitute sex discrimination or sexual harassment), in person, by mail, by telephone, or by electronic mail, using the contact information listed for the Title IX Coordinator. Reports may be made at any time either online or directly to the University's Title IX Coordinator.
Work Location
Campus map and location overview: USF - Tampa Campus
About USF
The University of South Florida is a high-impact global research university dedicated to student success. Over the past 10 years, no other public university in the country has risen faster in U.S. News and World Report's national university rankings than USF. Serving more than 50,000 students on campuses in Tampa, St. Petersburg and Sarasota-Manatee, USF is designated as a Preeminent State Research University by the Florida Board of Governors, placing it in the most elite category among the state's 12 public universities. USF is a member of the American Athletic Conference.
Working at USF
With more than 16,000 employees at USF, the University of South Florida is one of the largest employers in the Tampa Bay region.  At USF you will find opportunities to excel in a rich academic environment that fosters the development and advancement of our employees.  We believe in creating a talented, engaged and driven workforce through on-going development and career opportunities. We also offer a first class benefit package that includes medical, dental and life insurance plans, retirement plan options, tuition program and generous leave programs and more.
To learn more about working at USF please visit: Work Here. Learn Here. Grow Here .
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