CIB - Tampa - 2021 ReEntry Program - Client Service Operations
JPMorgan Chase Bank, N.A.
8,574 reviews
-
Tampa, FL
JPMorgan Chase Bank, N.A.
8,574 reviews
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Full Job Description As a Business Analyst, you'll be responsible for analyzing an organization as well as their financial documents, business processes, and system flows.
Responsibilities:
• Prepare Monthly Business Review (MBR) presentations for all supporting Lines of Business
• Track and review Key Performance Indicators, transaction volumes, and trends
• Present to senior management on status of business, and communicate effectively within a timely manner to management and partner sites
• Work with managers to develop new reporting measures and improve service metrics
• Able to assist in resolving the team queries and act as a reference point for business partners and client service members on technical and service related matters
• Interact with stakeholders to respond to any escalations, client complaints, and summarize findings
• Recognize and act on opportunities to improve processes
This role requires a wide variety of strengths and capabilities, including:
• Demonstrate teamwork and build internal relationships across locations with partner sites
• Strong attention to detail
• Knowledge and understanding of all primary Microsoft Office products
• Ability to work under pressure, prioritize, and meet tight deadlines
• Risk, control, and procedure oriented
• Excellent written and verbal communication skills
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans