Inside Sales Junior
Bmg Latin America
-
Lutz, FL 33548
$13 - $16 an hour
Position Summary.
Responsible for driving and executing inside sales process and sales support to achieve sales and profitability targets. Execute quote process effectively for assigned clients and support external sales executives with their quote process. Provide effective after-sales client support. Update BMG CRMs daily. This position must lead by and demonstrate company values at all times. This position reports to BMG’s Sales Coordinator and liaises closely with Logistics, Buyer, Collection, Accounting, Purchasing leaders and other sales positions within the organization. This position is based in the BMG HQ Office in the Tampa Metropolitan Area.
Key Accountabilities:
Key Accountability
Ranking
% Time 60%
• Drive and execute prospects and leads coming from phone, email or website. Interact with KAM to ensure that quotes are accurate and on time. Coordinate quote process. Provide effective after-sales, quality and customer service. Meet and exceed customer needs and expectations. Responsibilities include, but are not limited to:
• Provide support to the sales team by relieving them of administrative work. Duties may include order processing/entry, price quotations, information input and management, RFP response, product training or other related tasks.
• Must leverage on company tools and infrastructure in a timely manner such as sales reports and CRM tools. Establish, communicate and coordinate objectives with other relevant departments to ensure operating efficiency.
• Provide effective after-sales, quality and customer service. Timely address and coordinate customer claims. Respond to customer needs and requirements with appropriate solutions. Report and track all customer claims as per established process.
% Time 20%
• Keep update Information System. Administer sales systems and CRMs, analyze customer and market data for lead generation.
% Time 20%
• Other activities. Serve as back up to other sales executives when needed. Coordinate marketing sales activities and processes as needed and based on budget (e.g. website updates, Fairs, Shows and Expos, etc.) o Actively participate and engage in other company activities requested by leader, support certain management activities and coordination of staff meetings and promotion activities, among others. Follow company standards, policies and procedures. Support company with special projects and workflow process improvements. Lead by, and demonstrate, company values at all times.
Required Qualifications
Required Technical Qualifications:
Leadership Competencies:
• Associate Degree or Certification in Sales or similar. Bachelor degree in business or similar is a plus.
• Computer literate and comprehensive knowledge of Microsoft Office applications. Good knowledge of Excel, Word, Adobe, and PowerPoint is required.
• Excellent Spanish Language -written and verbal, and working knowledge of English Language is required. Portuguese or other languages are a plus.
• Result driven . Proven ability to drive and achieve timely results through effective use of resources, systems and processes. Ability to achieve goals without close supervision. Decisive, quick to respond, act fast.
• Strong organizational and self-management skills to manage time and priorities to meet deadlines, work independently, maintain composure in difficult situations, strive for continuous improvement. Resilient and self-confident. Proactive.
• Effectively manage time and priorities to meet deadlines . Demonstrated ability to prioritize tasks in order to stay on schedule. Must be pro-active and self-driven.
• Strong oral and writing skills to be able to communicate effectively with customers and colleagues. Ability to use tact and diplomacy and experience in handling difficult situations.
• Customer Focus . Excellent customer service skills. Ability to anticipate, meet and exceed customer expectations.
• Teamwork and collaboration . Proven ability to work effectively and productively with others in order to meet objectives. Ability to support team decisions and collaborate respectfully and constructively.
• Demonstrated Analytical and problem-solving skills . Proactive and self-driven. Proven ability to follow policy, and follow up and follow through.
Key Contacts:
Internal:
• Sales Coordinator
• COO
• Buyer and Sales Executives
• Accounting Department
• Logistics and Documentation.
• Other internal staff.
External:
• Clients and prospects
Measures of Success - How will the role be measured: [Targets and measurements to be defined in annual goals and objectives]
• Sales and profitability targets aligned with Sales Strategy.
• Customer Satisfaction Metrics (NPS Score, etc.).
• No Customer complaints regarding delivery, timeliness or quality.
• Positive and constructive feedback from employees and management.
• Sales Management Process and data analysis (e.g. CRM, Reports, Other key info) is timely and accurate.
• Execution of role reflects a healthy operation of the business, it is absented of avoidable disruption or unnecessary costs to the business and/or generates material savings or efficiencies.
Salary and benefits commensurate with experience.
We are an equal opportunity employer. Minority/Female/Disabled/Veteran.
Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test and background check.
Job Type: Full-time
Pay: $13.00 - $16.00 per hour
Benefits:
• Dental insurance
• Health insurance
• Vision insurance
Schedule:
• 8 hour shift
Experience:
• Sales Experience: 1 year (Preferred)
Work Location:
• One location
Paid Training:
• Yes
Management:
• Team Lead
Typical start time:
• 8AM
Typical end time:
• 5AM
This Company Describes Its Culture as:
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative
Company's website:
• www.bmglatinamerica.com
Benefit Conditions:
• Only full-time employees eligible
Work Remotely:
• No