Field Technician
Data-Tech
9 reviews
-
Greater Carrollwood, FL
$18 - $21 an hour
Data-Tech
9 reviews
Read what people are saying about working here.
Responded to 51-74% of applications in the past 30 days, typically within 12 days.
The Field Service Engineer in the Service Department is responsible for leading the technical relationship of one or more Data-Tech clients. They will provide superior support to a subset of Data-Tech customers in a complex network and/or hosting solutions environment. They will troubleshoot systems and application incidents to provide the maximum availability and optimal Mean Time to Repair (MTTR). They will ensure the Support Center has all documentation necessary to understand and support their clients.
Essential Duties and Responsibilities :
• Deliver superior customer service in a professional and timely manner.
• Strong Team Member and customer client relationships skills
• Create detailed documentation and have strong organizational skills
• Excellent listening and communication skills, both verbal and written
• Ability to work on multiple priorities and /or projects simultaneously in a fast paced environment
• Ensure rapid response, escalation, and resolution to achieve the restoration of services.
• Ability to resolve root cause problems with complex Windows domain environments
• Maintain and improve client loyalty
• Participate in technical research and development to enable continuing innovation within the client infrastructure
• Ability to autonomously research and provide professional solutions
• Other Duties and responsibilities as assigned by management.
• Have reliable transportation
• A clean 7 year criminal background check and clean 3 year MVR is a requirement for this position. Must have and maintain a valid Florida Driver’s License
• Able to work rotating shifts and on weekends
• Able to travel to jobsites during off hours if needed
Employees are expected to demonstrate :
• Experience with 2008-2020 Server Operations
• Experience in server hardware builds and remediation
• Experience with Hyper-V virtualization
• Experience using backup and recovery technologies
• Experience with firewalls, switches, and wireless infrastructure
• Experience with Microsoft Exchange and email protocols
• Experience with virus removal and system recovery
• Ability to repair and recover from hardware or software failures
• Advanced experience in Active directory and DNS concepts
• Advanced experience in Microsoft RDS environments
• Advanced understanding of network protocols and troubleshooting techniques
Experience in the following technologies preferred, but not required :
• Microsoft –AD/DNS/DHSP/GPO/RDS/IIS
• Kaseya RMM
• Sonic Wall
• 2X
• Barracuda
• Symantec Cloud Virus Protection
• Sophos Endpoint Protection
• PRTG Network Monitor
• Storage Craft
• 3CX
Physical Requirements and Working Conditions:
Must possess the mobility to work in a standard office setting (on site or off), and to use standard office equipment, including a computer, concentration to maintain attention to detail despite interruptions, strength to lift and carry objects weighing up to 50 pounds; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and/ or over the telephone. Must be able to sit/stand for extended periods of time. Must be able to drive a motorized vehicle.
Employee Benefits and Perks:
1. Health insurance
2. Dental insurance
3. Vision insurance
4. Paid Time Off (6 prorated days in Year 1, 12 days in year 2, 18 days in year 3)
5. 401K Retirement Plan
6. Employee Assistance Program (EAP)
7. Flexible Spending Account (FSA)
8. Complimentary coffee and other beverages
9. Complimentary snacks (chips, fruits, cereal, etc.)
10. “Flex Days” - on manager’s approval
11. 7 Paid Holidays
12. Fri-Yay - Wear jeans to work every Friday
13. Beer Thirty - Drink Beer at 4 thirty on Friday. This is probably the coolest perk we offer.
The rest you get to find out, by being here!
Data Tech is an Equal Opportunity Employer. We do not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance
Schedule:
• 8 hour shift
• Day shift
• Monday to Friday
Experience:
• MSP: 1 year (Preferred)
License/Certification:
• Driver's License (Required)
Typical start time:
• 8AM
Typical end time:
• 5PM
Company's website:
• www.datatechitp.com
Company's Facebook page:
• www.facebook.com/datatechtampa
Benefit Conditions:
• Waiting period may apply
• Only full-time employees eligible