The GoHealth Team Manager will be responsible for both team and individual agent performance. You will be a motivator and supporter of creating and implementing effective sales techniques, increasing sales production per agent, driving compliance, ensuring accurate administrative activities, and promoting GoHealth’s culture. You will be a proven sales leader, interested in making an impact with agents and passionate in driving performance.
Responsibilities:
• Lead a team of 10-20 sales agents
• Understand, Track, and optimize team metrics, such as conversion rates, overall team production, and more
• Serve as a stellar change agent by planning, communicating, and supporting the changes within the call center
• Participate in the planning and on-boarding of new agents for the annual enrollment period and aid in classroom training, material development, and assessment testing
• Use reporting tools, product knowledge, and sales strategies to coach performance
• Partner with support teams to improve call center operations
• Partner with the Agent Performance team to gain a better view of agents' results and identify training needs and performance plans
• Exemplify the top agent performance when selling individual insurance policies to consumers
Skills and Experience:
• 2+ years of sales management or sales leadership experience
• Bachelor's Degree or equivalent experience required
• Excellent problem solving and communication skills
• Outstanding customer focus, sales skills and telephone etiquette
• Able to work well within a team, while developing and motivating staff
• Confident, with a keen eye for business
• Ability to set, satisfy, and exceed targets
• Able and available to work nights, weekends, and extended hours if needed
Benefits and Perks
• Performance based incentives
• Paid time off
• 401k program with company match
• Medical, dental, vision, and life insurance benefits
• Flexible spending accounts
• Commuter and transit benefits
• Professional growth opportunities
• Casual dress code
• Generous employee referral bonuses
• Employee engagement activities supporting charitable causes
• Birthday & Anniversary Recognition
• GoHealth is an Equal Opportunity Employee
management Employment Type: OTHER