NEW
Full Time
Job Summary Receives and processes requests for the medical records (paper # electronic), tracks, fulfills/denies requests within appropriate timelines, according to Owensboro Health policies, federal and state regulations and HIPAA requirements. # Job Responsibilities Documents all requests for health information and the status of each request in the electronic tracking system. Manages requests utilizing a wide variety of software and applications for health information from patients, third party payers, and others. Verifies each request is valid and has all required elements prior to sharing health information. Completes letters to accompany invalid health information requests that are returned to the requestor. Processes requests in a timely and efficient manner within established timeline standards, maintaining productivity, quality, and accuracy. Responsible for receiving inbound calls and placing outbound calls related to requests for health information. Provides direct customer service to walk-in requests for heath information. Responds to Business Office requests for health information. Collaborates with internal departments to produce and deliver requested health information. Responsible for staying current with all applicable state and federal laws, HIPAA privacy and security regulations, and system policies and procedures pertaining to the release of protected health information. Locates and retrieves records from archived charts, multiple computer systems, and offsite storage. Maintains the confidentiality of all patient, client, and facility information at all times, both on and off duty. Follows up on incomplete/inaccurate records as appropriate. Copies and releases records to authorized parties. Invoices requestors for copies. Works in many systems to collect, compile, and release information in the most appropriate and secured method possible. Knowledge of federal and state laws governing the confidentiality of protected health information (PHI). Identifies, analyzes, prioritizes, resolves,e and/or escalate problems promptly. Qualifications High school diploma, General Equivalency Diploma (GED) or higher required upon hire No experience required No licensure/certification/registration required Skills and Attributes Requires critical thinking skills and decisive judgment. Works under minimal supervision. Must be able to work in a stressful environment and take appropriate action. Excellent communication and organizational skills, detail orientated, and ability to work in a team environment. Physical Demands Standing: Occasionally Walking: Occasionally Sitting: Frequently Lifting 0-25 lbs: Rarely Lifting 25-75 lbs: Never Lifting over 75 lbs: Never Carrying 0-25 lbs: Rarely Carrying 25-75 lbs: Never Carrying over 75 lbs: Never Pushing/Pulling 0-25 lbs: Rarely Pushing/Pulling 25-75 lbs: Never Pushing/Pulling over 75 lbs: Never Climbing: Rarely Bending/Stooping: Rarely Kneeling: Rarely Crouching/Crawling: Rarely Reaching: Occasionally Talking: Frequently Hearing: Occasionally Repetitive Foot/Leg Movements: Never Repetitive Hand/Arm Movements: Frequently Keyboard Data Entry: Frequently Running: Never Vision: Depth Perception: Frequently Vision: Distinguish Color: Frequently Vision: Seeing Far: Frequently Vision: Seeing Near: Frequently Owensboro Health Core Commitments INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers. RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community. TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future. INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health. SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do. EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.Job SummaryReceives and processes requests for the medical records (paper & electronic), tracks, fulfills/denies requests within appropriate timelines, according to Owensboro Health policies, federal and state regulations and HIPAA requirements.Job Responsibilities* Documents all requests for health information and the status of each request in the electronic tracking system.* Manages requests utilizing a wide variety of software and applications for health information from patients, third party payers, and others.* Verifies each request is valid and has all required elements prior to sharing health information. Completes letters to accompany invalid health information requests that are returned to the requestor.* Processes requests in a timely and efficient manner within established timeline standards, maintaining productivity, quality, and accuracy.* Responsible for receiving inbound calls and placing outbound calls related to requests for health information.* Provides direct customer service to walk-in requests for heath information.* Responds to Business Office requests for health information.* Collaborates with internal departments to produce and deliver requested health information.* Responsible for staying current with all applicable state and federal laws, HIPAA privacy and security regulations, and system policies and procedures pertaining to the release of protected health information.* Locates and retrieves records from archived charts, multiple computer systems, and offsite storage.* Maintains the confidentiality of all patient, client, and facility information at all times, both on and off duty.* Follows up on incomplete/inaccurate records as appropriate.* Copies and releases records to authorized parties.* Invoices requestors for copies.* Works in many systems to collect, compile, and release information in the most appropriate and secured method possible.* Knowledge of federal and state laws governing the confidentiality of protected health information (PHI).* Identifies, analyzes, prioritizes, resolves,e and/or escalate problems promptly.Qualifications* High school diploma, General Equivalency Diploma (GED) or higher required upon hire* No experience required* No licensure/certification/registration requiredSkills and Attributes* Requires critical thinking skills and decisive judgment.* Works under minimal supervision.* Must be able to work in a stressful environment and take appropriate action.* Excellent communication and organizational skills, detail orientated, and ability to work in a team environment.Physical Demands* Standing: Occasionally* Walking: Occasionally* Sitting: Frequently* Lifting 0-25 lbs: Rarely* Lifting 25-75 lbs: Never* Lifting over 75 lbs: Never* Carrying 0-25 lbs: Rarely* Carrying 25-75 lbs: Never* Carrying over 75 lbs: Never* Pushing/Pulling 0-25 lbs: Rarely* Pushing/Pulling 25-75 lbs: Never* Pushing/Pulling over 75 lbs: Never* Climbing: Rarely* Bending/Stooping: Rarely* Kneeling: Rarely* Crouching/Crawling: Rarely* Reaching: Occasionally* Talking: Frequently* Hearing: Occasionally* Repetitive Foot/Leg Movements: Never* Repetitive Hand/Arm Movements: Frequently* Keyboard Data Entry: Frequently* Running: Never* Vision: Depth Perception: Frequently* Vision: Distinguish Color: Frequently* Vision: Seeing Far: Frequently* Vision: Seeing Near: FrequentlyOwensboro Health Core CommitmentsINTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers.RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community.TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future.INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health.SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do.EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.
Location/Region: Owensboro, KY (42302)