Guest Service Representative
La Quinta Inns & Suites
-
Tampa, FL 33612
Job details
Job Type
Full-time
Part-time
Qualifications
• • Hotel Experience: 1 year (Preferred)
• Customer Service: 1 year (Preferred)
Full Job Description ob Description
Guest Service Representative Job Description te
We are looking for highly organized candidates with excellent people skills for the position of Guest Service Representative. Guest Service Representatives are responsible for providing front desk services to guests, undertaking various administrative duties and diffusing conflict or tension in hotels, among other duties.
Guest Service Representative Responsibilities:
• Greeting guests upon arrival and making them feel welcomed.
• Administering check-ins and check-outs.
• Providing front desk services to guests.
• Assigning rooms and taking care of administrative duties.
• Delivering mail and messages.
• Processing guest payments.
• Coordinating with staff management.
• Being a source of information to guests on various matters such as transport and restaurant advice.
• Accommodating general and unique requests.
• Diffusing conflict or tense situations with guests.Guest Service Representative Requirements:
• bilingual language ( English and Spanish )
• GED.
• 2+ years customer service experience.
• Certificate or diploma in hospitality advantageous.
• Exceptional interpersonal skills.
• Excellent written and verbal communication.
• Good time management and organizational skills.
• Conflict resolution experience.
• Patience and good listening skills.
Job Type: Part-time
Salary: $10.00 to $11.00 /hour
Job Types: Full-time, Part-time
Pay: $10.00 - $111.00 per hour
Experience:
• Hotel Experience: 1 year (Preferred)
• Customer Service: 1 year (Preferred)
Work Location:
• One location
Work Remotely:
• No