CUSTOMER SERVICE REPRESENTATIVE - CALL CENTER Non-Clinical Support Hours: 7:00AM-3:30 PM Days - Full-time Paygrade/Wages/Salary Info: OH 2013-71 - 40156A
Job Summary Responsible for internal and external communication and operates telephone software applications to route incoming calls and place outgoing calls. # Job Responsibilities Receives and relays internal and external calls and provides general information. Operates telephone software applications to route incoming calls and place outgoing calls. Operates the computerized system for patient transport including answering calls, entering information into patient transport system, assigning Ambassadors, and clearing the task when complete. Dispatches patient transport and security staff as needed to the correct direction including the use of proper radio etiquette to ensure accuracy. Maintains desk directories, on-call list, reference guides, and other associated reference materials. Receives and accurately prioritizes; distributes phone calls to providers and nursing staff as needed. Communicates codes, alerts, drills, and other announcements according to established policies and protocols including disaster management plans. Proficient in all software applications specific to the Communications Department. Maintains work area in a clean and orderly fashion to ensure equipment is functional. Qualifications High school diploma, General Equivalency Diploma (GED) or higher required upon hire No experience required No licensure/certification/registration required Skills and Attributes Requires critical thinking skills and decisive judgment. Works under general supervision. Must be able to work in a stressful environment and take appropriate action. Applies more advanced skills and knowledge in the area of specialization. Physical Demands Standing: Occasionally Walking: Occasionally Sitting: Frequently Lifting 0-25 lbs: Rarely Lifting 25-75 lbs: Never Lifting over 75 lbs: Never Carrying 0-25 lbs: Rarely Carrying 25-75 lbs: Never Carrying over 75 lbs: Never Pushing/Pulling 0-25 lbs: Rarely Pushing/Pulling 25-75 lbs: Never Pushing/Pulling over 75 lbs: Never Climbing: Rarely Bending/Stooping: Rarely Kneeling: Rarely Crouching/Crawling: Rarely Reaching: Occasionally Talking: Frequently Hearing: Occasionally Repetitive Foot/Leg Movements: Never Repetitive Hand/Arm Movements: Frequently Keyboard Data Entry: Frequently Running: Never Vision: Depth Perception: Frequently Vision: Distinguish Color: Frequently Vision: Seeing Far: Frequently Vision: Seeing Near: Frequently Owensboro Health Core Commitments INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers. RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community. TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future. INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health. SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do. EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.