Clinical Customer Service Representative
TGH Urgent Care powered by Fast Track
2 reviews
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Tampa, FL
TGH Urgent Care powered by Fast Track
2 reviews
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Description:
At TGH Urgent Care powered by Fast Track, we are driven by our patients, our people, and the potential for what’s possible. Our team embraces being the leading force for serving with heart in the world of urgent care. TGH Urgent Care powered by Fast Track is a place to work that truly impacts people’s lives.
As the first certified urgent care center by the Urgent Care Association of America in the Tampa Bay area, we support our people by offering benefits including medical, dental, vision, short term disability and life insurance, supplemental benefits, 401(k), paid time off and USF Federal Credit Union.
Job Summary:
The Clinical Customer Service Representative is responsible for prompt answering and handling of high-volume phone calls in a courteous and knowledgeable manner, ensuring the highest quality of patient care at all times as well as data entry and processing of confidential medical documents.
Job Responsibilities:
• Responsible for answering in bound calls in regard to questions about service, scheduling, health-related inquiries, follow up on appointment and lab results, etc.
• Data entry of information, queries and other job related tasks
• Special project on as-needed basis, may be cross-trained in other areas of the business
Supervisory Responsibility:
• This position has no supervisory responsibility
Work Conditions:
This job operates in a professional medical office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Mo-Sun, 12 hr shifts on flexible, rotating basis
Includes weekends and holidays
May require overtime
Sedentary, sitting for extended periods of time
. Requirements:
Skills and Qualifications:
• 1+ years of experience as a Medical Assistant
• Valid Medical Assistant Certification
• Strong interpersonal skills and ability effectively communicate with all levels of the organization
• Outstanding customer service focus
• Flexibility and adaptability to meet organization's needs as well as effective problem solving skills
• Fast learner with general understanding of medical terminology and ethics of confidentiality/HIPAA
• Computer savvy with working knowledge of Microsoft Office Suites, knowledge of EMR (eClinical Works) a plus
• Must be able to type at least 40 wpm
Education:
• High School diploma or equivalent
• Medical Assistant Certification