Job Description
The Customer Care Accounts Receivable Collections Representative provides information to customers in response to inquiries about products and services. Assists customers with placing product orders.
Duties and Responsibilities
• Ensure collection of severely past due customer accounts for account resolution
• Review, research, and work external collection packets to get resolutions to prevent accounts from being placed with outside collection agencies and document actions taken
• Ensure timely follow-up to comply with the severity of past due status
• Display tact and diplomacy in resolving collections issues to satisfy business needs and suppliers' expectations
• Provide cooperative communication to foster collaboration with suppliers and Sales Force
• Provide overflow support for internal and external customer support lines
• Perform other job-related duties as assigned
Qualifications
Minimum Qualifications
• High school diploma or equivalency plus one year of experience
• Knowledge with Generally Accepted Accounting Principles, federal regulatory guidelines, and organizational objectives
• Must be flexible and able to work any hours that the call center is open, shifts may change
• Proficiency using Microsoft Excel spreadsheets in creating pivot tables, develop charts, and complex formulas
• Third-party collection experience
Preferred Qualifications
• Excellent accuracy and attention to detail skills to process large numbers of invoices
• Extensive skip tracing and asset location experience
• Persuasive negotiation skills in matters of payment discrepancies
• Independent discretion and judgment
• Accurate data entry skills
• Ability to handle incoming calls and resolve customer issues
• Strong communication skills – written, verbal, persuasion, motivation, facilitation of strong working relationships
• Knowledge of other MS Office Suite and/or software applications related to job functions
• Excellent interpersonal, customer service, analytical/problem solving, problem management, presentation development, presentation, and communications skills
Physical Demands
• Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor) or adding machine
• Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, and stooping
• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs
Qualifications
Minimum Qualifications
• High school diploma or equivalency plus one year of experience
• Knowledge with Generally Accepted Accounting Principles, federal regulatory guidelines, and organizational objectives
• Must be flexible and able to work any hours that the call center is open, shifts may change
• Proficiency using Microsoft Excel spreadsheets in creating pivot tables, develop charts, and complex formulas
• Third-party collection experience
Preferred Qualifications
• Excellent accuracy and attention to detail skills to process large numbers of invoices
• Extensive skip tracing and asset location experience
• Persuasive negotiation skills in matters of payment discrepancies
• Independent discretion and judgment
• Accurate data entry skills
• Ability to handle incoming calls and resolve customer issues
• Strong communication skills – written, verbal, persuasion, motivation, facilitation of strong working relationships
• Knowledge of other MS Office Suite and/or software applications related to job functions
• Excellent interpersonal, customer service, analytical/problem solving, problem management, presentation development, presentation, and communications skills
Physical Demands
• Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor) or adding machine
• Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, and stooping
• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs