Service Manager
Arrow Services
7 reviews
-
Tampa, FL 33626
Arrow Services
7 reviews
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Job Description:
JOIN OUR TEAM!
Become an essential worker with a secure, local and thriving company who has not had any COVID related layoffs.
EARN
Base Salary + Quarterly Bonuses + Incentive Program
ARROW REWARDS
• Company-paid holidays
• Company-paid Life Insurance
* Company provided vehicle*
• Paid Time Off
• Tuition Reimbursement
• No cubicles!
FREE COMPANY BENEFITS
We will provide a company vehicle*, company-paid life insurance, and short-term disability
PAID TIME OFF
Up to (20) paid time off days, annually, including vacation and holiday pay
HEALTH & WELLNESS
Medical/Prescription Drug, Dental and Vision Plans
RETIREMENT
We invest in your future by offering a fully vested company match after (6) months of employment
ARROW ENVIRONMENTAL SERVICES, WHAT IS THAT?
As your LOCAL , DIVERSE , and eco-friendly pest control company, we pride ourselves on taking care of our customers, COMMUNITY , and you. American owned and operated for more than 50 years, ARROW has become ingrained into the community and is now part of a partnership of quality companies providing termite and pest control, lawn care*, wildlife exclusion/extraction*, pest control insulation and moisture control services throughout the Southeastern United States.
OUR VALUES
Act with Integrity + Be Respectful + Innovate + Show Dedication + Demonstrate Team Spirit + Stay Safe!
OUR VISION
To be the leading provider of professional pest control services to homeowners and businesses in the Southeastern US!
OUR MISSION
To provide the most effective, convenient pest control services from friendly, innovative, and dedicated professionals who deliver best-in-class customer service
Your Responsibilities
We are looking for Service Managers with strong leadership and customer service skills, the ability to exceed production goals, train and develop future leaders, the ability to put customers first and the ability to contribute to a positive work environment.
• Provide direction and assign tasks to service staff in their functional areas ensuring compliance, proper training, adherence to company policies, and safety
• Conduct routine check-ins of service Team Members
• No less than 60% of working hours will be spent providing in-the-field leadership by riding with production staff to personally inspect jobs, assess progress, ensure compliance and proper techniques, increase management-level presence with customers, and provide additional support to team members
• Assists in the recruiting, hiring, onboarding, and training of production technicians
• Partner with branch manager to address team member relation issues including performance, attendance, etc.
• Maintains and approve team member timecards through payroll system
• Assist Branch Manager in maintaining proper inventory of pest control, termite, lawn, and related products and issue to Service Professionals as appropriate
• Adhere to company pricing and sales guidelines
• Maintains fleet including vehicle inspections, accident procedures, coordinating service
• Provide excellent communication and customer service skills to build trust and create positive customer experiences
• Ability to read and understand product/PPE labels accurately to ensure that they are properly applied, stored and disposed of in compliance with State and Federal laws
• Adhere and abide to all driving laws/company policies when operating company vehicles
• Comply with all State and Federal regulations
• Manage company credit card(s), and expense reports
• Listen and respond to customer complaints and work with team members to resolve issues/concerns ensuring follow up
• Manage daily and monthly production goals
• Comply with all company policies, procedures, and guidelines.Additional projects as assigned
Our Minimum Requirements
• Complete a minimum of High School diploma or equivalent
• Must be able to work Saturdays
• Must have the ability to walk, climb, stoop, reach, crawl, crouch, kneel, push, pull and lift a minimum of 50lbs or more
• Must have excellent written and verbal communication, with particular emphasis during telephone calls, follow-ups, and in-person correspondence
• Ability to calculate basic math
• Must have valid driver license and be 18 years of age
• Working in a constant state of alertness and safe manner
• This is a safety-sensitive position; where a momentary lapse of concentration can result in serious injury, death, environmental consequences, or data breach
• Must be able to work Saturdays
• Must be able to pass seven-year criminal background check
• Must be able to pass substance abuse testing
• Must be able to pass three-year motor vehicle report and meet minimum eligibility requirements criteria of insurance carrier
Required Experience:
Type or Copy/Paste Requirements here
From: Environmental Pest Service, LLC