Customer Care Specialist
Cornerstone Family Ministries
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Tampa, FL 33605
$12 - $16 an hour
Job Qualifications
• Basic bookkeeping, accounts payable, accounts receivable or other billing experience
• Excellent verbal and written communication skills
• Excellent organizational skills
• Data base and computer skills
• At least 3 years of data entry experience in a customer service environment
• Understanding of Child Care Food Program (CCFP) guidelines is a plus
• Strong time-management skills
• Accurate and timely handling of information
Job Responsibilities:
• Serve as customer service liaison, providing relationship management of assigned food service partners sponsored by Cornerstone Family Ministries (CFM)
• Serve as an integral part of a cohesive team that proactively supports all aspects of the Child Care Food Program (CCFP) claim process to insure that all centers under Cornerstone’s CCFP sponsorship receive excellent training, coaching and customer service to insure compliance with the program while maximizing the benefit to all concerned.
• Accurate and timely data entry of information received from assigned food service partners for compliance and claim processing.
• Request, set up and maintain Center Eligibility Rosters, Attendance Rosters and monthly claim records for assigned food service partners.
• Receive Claim forms and set up monthly files
• Process Claims and complete Claim forms
• Communicate with Center personnel to verify enrollment, attendance and claim information
• Inform Centers of problems and needs with claim and reports
• Make monthly referrals to Technical Assistance Coaches and Management when Centers are out of compliance or need additional field training and accompany Technical Assistance Coaches or Management as needed.
• Follow up at all requests for information from Centers
• Request and collect child care licenses and other required compliance paper work for center files to keep assigned partners in good standing.
• Identify red flags that indicate a need for on-site technical assistance, training, nutrition education or other assistance to insure that the Center minimizes disallowances and stays on the program.
• Maintain files and documentation of all activities by recording all written, electronic and other communications regarding customers in the Children's Nutrition Connection (CNC) call log and communicate any follow-up needed in a timely manner.
• Communicate in a timely manner if resources are required by other staff members to resolve a customer care need.
• Provide phone coverage as needed to include the giving out of program information and handling requests in the absence of other Customer Care Specialists as needed and appropriate to insure that the customers needs are met as quickly as possible.
• Send out monthly packets to assigned partners to include up to date center information on monthly forms and adequate copies of monthly claim forms.
• Stay abreast of changes in CCFP claim processing requirements and other information that can impact our customer’s ability to provide nutritious food to the children in their care by attending training and continuously seeing out opportunities to improve customer service as well as accuracy and efficiency in processing claims.
• Stay abreast of all of Cornerstone’s programs and represent Cornerstone’s mission, vision and guiding values as an ambassador to the ministry at all times.
• Participate in cross-training and overflow work relief for any area of the CCFP process as assigned.
• bilingual applicants are preferred
Job Type: Full-time
Pay: $12.00 - $16.00 per hour
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Life insurance
• Paid time off
Schedule:
• Monday to Friday
Experience:
• Customer Service: 3 years (Preferred)
Communication method(s) used:
• Email
• Phone
Job Duties:
• Other duties as requested
This Company Describes Its Culture as:
• Detail-oriented -- quality and precision-focused
• Stable -- traditional, stable, strong processes
• Team-oriented -- cooperative and collaborative
This Job Is:
• Open to applicants who do not have a college diploma
Company's website:
• www.cornerstonefamilyministries.org
Benefit Conditions:
• Waiting period may apply
Work Remotely:
• No
COVID-19 Precaution(s):
• Personal protective equipment provided or required
• Temperature screenings
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place