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Healthcare Call Center Supervisor

Wipro Limited

Location: Tampa, FL 33619
Type: Full-Time, Remote
Posted on: November 20, 2020
This job is no longer available from the source.
Healthcare Call Center Supervisor
Wipro Limited
14,682 reviews
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Tampa, FL 33619
Temporarily remote
Wipro Limited
14,682 reviews
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Job details
Salary
$17 - $20 an hour
Job Type
Full-time
Qualifications
• • Customer Service: 1 year (Required)
• US work authorization (Required)
Full Job Description Serve as a resource and provide support by answering questions and allocating workflow to team members related to customer service. In addition, the position coordinates the escalation queue management to ensure superior operational performance and process excellence are achieved consistently.
RESPONSIBILITIES :
• Monitor department queue to ensure compliance with enterprise wide client contract requirements.
• Run hourly and daily queue reports to ensure claims do not exceed turnaround times.
• Contact cross functional department queue managers and coordinate COB within corporate standards.
• Provide team and cross functional department managers with support to understand customer processes, and turnaround times.
• Assist in the distribution of work to team members.
• Provide leadership to the team and coordinate daily operations and workflow according to department deliverables.
• Assist team members in responding to and resolving questions regarding processing, processes, policies, etc.
• Assist in tracking PTO requests, completing ad hoc projects related to claim processing or operational activities and generally support management in a positive and productive manner.
• Assist in ensuring staff meet or exceed productivity metrics.
• Research, analyze, resolve, and respond to any internal and external inquires.
• Take ownership of escalated issues and ensure satisfactory resolution.
• Provide initial and ongoing training to team members as needed.
• Assist in providing mentoring, coaching and feedback to team members.
• Create and implement department processes as needed.
• Maintain department service levels by performing team member functions as needed.
REQUIREMENTS:
• Associates degree 2 years’ experience in a business environment.
• Proficient using MS Office applications as well as ability to learn new technology as needed.
• Excellent interpersonal, written and verbal communication skills.
• Proven ability to work well individually and with a team.
• Ability to prioritize and organize multiple tasks.
• Ability to remain organized with multiple interruptions.
• Attention to detail, accuracy and organization skills is essential.
• Demonstrates self-motivation by taking initiative to learn more and take on more challenges.
• Cooperative, professional and effective interaction skills with co-workers, company staff and visitors.
• Required to attend additional training as requested/deemed necessary.
• Previous leadership and claim payment experience preferred.
The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Job Type: Full-time
Salary: $17.00 - $20.00 per hour
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
Schedule:
• 8 hour shift
• Monday to Friday
• Overtime
• Weekends
Supplemental Pay:
• Bonus pay
Experience:
• Customer Service: 1 year (Required)
Work Location:
• One location
This Job Is:
• A job for which military experienced candidates are encouraged to apply
• A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma
• A job for which people with disabilities are encouraged to apply
Company's website:
• www.wipro.com
Benefit Conditions:
• Only full-time employees eligible
Work Remotely:
• Yes, temporarily due to COVID-19