Warranty Manager
Leola Construction
11 reviews
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Gibsonton, FL 33534
Leola Construction
11 reviews
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Job details
Salary
$45,000 - $55,000 a year
Job Type
Full-time
Qualifications
• • High school or equivalent (Preferred)
• Customer service: 3 years (Preferred)
• Construction: 5 years (Preferred)
Full Job Description Warranty Manager
Summary
Manage quality control and warranty department to ensure the company’s quality standards and customer satisfaction is being met or exceeded
Overview
This position is primarily responsible for meeting with homeowners to determine areas of concern and coordinate repair schedules. Once repairs are completed, verify accuracy of subcontractor workmanship.
Primary Duties & Responsibilities
• Receives calls and review correspondence from homeowners.
• Schedules appointments with homeowners.
• Conducts repair inspections with homeowners, utilizing extreme tact and diplomacy.
• Determines repairs to be made using discretion to satisfy customer requests and creates work order schedules.
• Communicates repairs needed to field and office staff; refers repair requests for unwarranted items to management.
• Communicates and coordinates with subcontractors regarding work orders and schedules; uses diplomacy in dealing with subcontractors.
• Verifies completion of subcontractor workmanship and communications completion to office staff.
• Authorizes billing requests after reviewing submitted charges for accuracy.
• Performs other duties as assigned by Manager.
Education & Experience
• High school graduate or equivalent.
• Three years customer service with three to five years construction experience.
Skills & Abilities
• Detail oriented, with organization, management, follow-up skills.
• Excellent customer service skills.
• Excellent written communication and negotiating skills.
Technical Knowledge & Experience
• Computer proficiency.
• Thorough knowledge of construction methods and Company and government standards.
Competitive pay $45,000-$55,000. Benefits include medical insurance, 401k and more.
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
• 401(k)
• Health insurance
• Paid time off
Schedule:
• Monday to Friday
Education:
• High school or equivalent (Preferred)
Experience:
• Customer service: 3 years (Preferred)
• Construction: 5 years (Preferred)
Work Location:
• One location
Benefit Conditions:
• Waiting period may apply
Work Remotely:
• No