Health Insurance Customer Care Associate
Wipro Limited
14,682 reviews
-
Tampa, FL 33619
Temporarily remote
Wipro Limited
14,682 reviews
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Job details
Salary
$14 an hour
Job Type
Full-time
Temporary
Full Job Description This position interacts with customers to provide and process information in response to complex inquiries, concerns, and requests about product and services across multiple lines of business. Projects a professional company image and provides superior customer service by corresponding with customers via any of DentaQuest’s customer contact channels.
PRIMARY JOB RESPONSIBILITIES:
• Responds to and resolves internal and external complex customer inquiries via verbal and written communications through all channels including phone, email, web portal, and chat interactions.
• Thoroughly and completely document all customer interactions.
• Educates customers and dental professionals on eligibility, benefits, claims payment, and authorizations.
• Provides direction on the usage and benefits of self-service tools.
• Resolve claim payment inquiries by researching and analyzing patient activity and determine appropriate action to be taken.
• Adjusts claims data, when appropriate, to immediately resolve the inquiry and maintain first call resolution expectations.
• Ensure resubmissions, stop payments, and voids are handled appropriately.
• Appropriately route inquiries to the necessary departments or individuals when resolution of the inquiry is beyond the span of control of this role.
• Meet or exceed individual, department, and client specific goals. Assist providers by resolving coordination of benefits inquiries by analyzing patient activity (including enrollment, third party liability, and claims attachments).
• Interpret and communicate accurate insurance coverage by having a comprehensive understanding of the process.
• · Temp position (ends March 2021)
*
· Remote until further notice
· $14.00/ hr
· Hours of Operation are 8 am – 6 pm
· Must have 1-2 years’ recent call center experience
o Experience within Healthcare, benefits review, and/or claims is a plus but not required.
Job Types: Full-time, Temporary
Salary: $14.00 per hour
Schedule:
• 8 hour shift
COVID-19 considerations:
We have temporarily closed our offices due to COVID-19. All employees are temporarily working remote from home. We will provide computer equipment for this position.
Education:
• High school or equivalent (Required)
Experience:
• Customer Service: 2 years (Required)
Work Location:
• One location
Employment Length:
• 4 - 6 months
This Job Is:
• A job for which all ages, including older job seekers, are encouraged to apply
Company's website:
• www.ipro.com
Work Remotely:
• Yes, temporarily due to COVID-19