**Description** The Inbound Contacts Representative 3 represents the company by addressing incoming telephone, digital, or written inquiries. The Inbound Contacts Representative 3 performs advanced administrative/operational/customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills. **Responsibilities** The Inbound Contacts Representative 3 addresses customer needs which may include complex benefit questions, resolving issues, and educating members. Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it. Escalates unresolved and pending customer grievances. Decisions are typically focus on methods, tactics and processes for completing administrative tasks/projects. Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge. **Required Qualifications** + High School Diploma + 2 years Inbound/Outbound telephonic quality member advocacy experience within healthcare + Minimum 1 year experience working as a subject matter expert, SME, or experience working leading special projects + Proficiency in Microsoft Office applications, including: Outlook, Word and Excel + Adaptable with the ability to thrive in a fast paced environment + Strong attention to detail + Strong typing and computer navigation skills + Ability to manage multiple or competing priorities, including use of multiple computer applications simultaneously + Effective verbal and listening communication skills + Must be passionate about contributing to an organization focused on continuously improving consumer experiences **Additional Requirements:** **Hours:** Must be able wok an 8 hour shift Monday through Friday between the hours of 8:00 AM to 8:00 PM Eastern time - rotating weekends and or holidays. Hours are subject to change. Over-time may be required due to business needs Leader will discuss during the interview **Work style/Location:** Position will permanently report to a remote/work at home office. **Preferred Qualifications** + Associate's or Bachelor's Degree + Call center experience **Additional Information** **Interview Format** As part of our hiring process for this opportunity, we will be using an exciting screening and interviewing technology called Modern Hire to enhance our hiring and decision-making ability. We use this technology to gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. You will be able to respond to the recruiters preferred response method via text, video or voice technologies If you are selected for a screen, you may receive an email correspondence **(please be sure to check your spam or junk folders often to ensure communication isn't missed)** inviting you to participate. You should anticipate this screen to take about 15 to 30 minutes. Your recorded screen will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews. **Scheduled Weekly Hours** 40 <>
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• Financial Services