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Customer Service Representative

Amazon

Location: Owensboro,, Kentucky 42301
Type: Full-Time, Part-Time, Non-Remote
Posted on: October 26, 2020
This job is no longer available from the source.
Amazon
4736 Frederica St, , Owensboro, , KY 42301
Part-time, Full-time
Wage: $20 per hour
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Job Description We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Responsibilities:
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
Requirements:
• High school diploma, general education degree or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.