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Application Support Analyst

Software Guidance & Assistance

Location: Tampa, FL 33601
Type: Temporary (unspecified), Non-Remote
Posted on: November 21, 2020
This job is no longer available from the source.
Software, Application, Analyst, UNIX, Linux, SQL, PL/SQL, Shell Scripting
Contract W2
Software Guidance & Assistance, Inc., (SGA), is searching for an Application Support Analyst for a contract assignment with one of our premier financial services clients in Tampa, FL.
Responsibilities :
• Perform complex analysis on data to ensure that CDW is behaving according to the defined business rules. Data analysis, data querying joining several tables, understanding different flows and feeds (multiple local processors, different rules by processor and country, processing in CDW, flow to Mantas), code analysis to look for filtering rules, exceptions, etc.
• Support the IMR process by creating and maintaining Impact Assessment Documents (IAD)
• Ensure availability of the frontends and batch processes
• Accomplish the SLA of batch processes
• Be responsible of the resolution of the incidents related to CDW or applications dependent on CDW
• Maintain UAT and Production environments
• Provide support to execute processes in UAT and coordinate the promotion into production
• Collaborate with development team so as to analyze / suggest improvements
• Be the owner of the problems in production until its final resolution
• Escalate issues accordingly
Required Skills :
• 3 or more years of application support experience
• English language knowledge.
• Advanced analytical skills
• Experience in UNIX/Linux systems
• Experience in SQL and PL/SQL
• Experience in Shell Scripting
SGA is a Certified Women's Business Enterprise (WBE) celebrating over thirty years of service to our national client base for both permanent placement and consulting opportunities. For consulting positions, we offer a variety of benefit options including but not limited to health & dental insurance, paid vacation, timely payment via direct deposit. SGA accepts transfers of H1 sponsorship for most contracting roles. We are unable to sponsor for Right-to-Hire, Fulltime, or Government roles. All parties authorized to work in the US are encouraged to apply for all roles. Only those authorized to work for government entities will be considered for government roles. Please inquire about our referral program if you would like to submit a candidate for any of our open or future job opportunities. SGA is an EEO employer. We encourage Veterans to apply. To view all of our available job postings and/or to learn more about SGA please visit us online at www.sgainc.com