Mortgage Operations Supervisor

U.S. Bank - Owensboro, Kentucky
November 20, 2020
Submission for the position: Mortgage Operations Supervisor - (Job Number: 200020363)
Mortgage Operations Supervisor
Under the general direction of a department manager, responsible for supervising the day-to-day activities related to all loan processing, loan servicing and/or default management functions along with the corresponding operational functions. Provides supervision and guidance to employees in assigned area(s); manages their work flow, ensuring timelines, quality and service expectations are met. Interfaces with other departments, regions, vendors, agencies, etc., to resolve support-related issues. Communicates new policies, procedures, and products to staff. Maintains a high level of customer service both internally and externally. Provides ongoing training, coaching, motivating, and team building of support staff. Recommends hires, transfers, terminations, salary adjustments, performance standards, and reviews of support staff. Approves employee time records, work assignments, vacations, sick pay, etc.
Basic Qualifications
- Bachelor's degree, or equivalent work experience
- Four or more years of business-related experience
Preferred Skills/Experience
- Good understanding of all aspects of loan processing and loan servicing support functions along with the associated operational policies and practices
- Strong decision-making, analytical and problem-solving skills
- Good organizational and project management skills
- Ability to manage multiple tasks/projects and deadlines simultaneously
- Basic knowledge of human resources policies and programs
- Effective interpersonal skills
- Ability to thrive in a team environment and effectively lead individuals
-Must have insurance knowledge
-Prefer some understanding of Flood
1st - Daytime
Location(s): Kentucky-KY-Owensboro 1st - Daytime