Tier II Help Desk Tampa, Florida United States - Full time Description
At Morgan & Morgan, the work we do matters. For millions of Americans, we’re the last line of defense against big companies that will trample anyone in their path to make a quick buck. From attorneys to client support staff to the marketing and web teams, every member of our firm has a key role to play in the fight for consumer rights.
It’s a fight we are winning, having recovered more than $7 billion for hundreds of thousands of people.
Our 3,000 employees are all united by one mission: For The People. We’re not just another law firm. There’s only one Morgan & Morgan, and we’ll say it again — the work we do matters.
So, are you ready to join the fight?
Requirements
Morgan & Morgan is seeking a Tier 2 Service Desk Engineer with 2+ years of experience in an IT Helpdesk role.
This candidate will be acting as a point of escalation for our high volume services Tier 1 team as well as provide both over the phone and in person support of Windows 7 and 10 in a virtual desktop environment, Salesforce, Microsoft Office Suite Applications, Network Printing, Hardware Break\Fix, Mobile devices and other Internal applications.
Candidates should have experience in A+ Certification (or equivalent), Active Directory, VMWare View, Salesforce, Aderant Total Office/Client Profiles, Office 365, Service Now.
Benefits
Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff.
We offer an excellent benefits package including medical and dental insurance, 401(k) plan, and paid holidays.