Description The Lead, Systems Administration is responsible for complex support of the company's information technology, applications and servers, which includes analysis, installation, testing, maintenance, operations, planning, response to service outages, and other problems. This position ensures the integration of various elements of technology so that they function effectively for end users. The Lead, Systems Administration works on problems of diverse scope and complexity ranging from moderate to substantial. Responsibilities The Lead, Systems Administration maintains and monitors software and servers ensuring proper administration of software licensing and updates. The position may configure, maintain, and monitor security access control systems. The position may work with the disaster recovery function in planning and coordinating business continuity efforts, including backup and restoration of data and ensuring high systems availability. Advises executives to develop functional strategies (often segment specific) on matters of significance. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision, Uses independent judgment requiring analysis of variable factors and determining the best course of action. Required Qualifications + Business or IT degree + At least 8+ years of overall professional experience in a role with strategic planning, resource planning, operations management, and budgeting + Experience in the follow capabilities ( Chat / Voice Bots, SMS text, Real time agent feedback, WFM, Co-browsing, VOC survey, Video conferencing) + Demonstrated success leading large scale projects/programs, including technology solutions + Strong analytic, organization and problem solving skills enabling sound decision making + Excellent communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders + Experience with leading people leaders driving a highly engaged and well performing team + Commitment to developing team members for professional growth + Demonstrated success driving results through KPI management + Strong understanding of business strategy and demonstrating delivery of strategy + Strategic thinking and planning capabilities; organized and detail-oriented + Business Process Management leadership e.g. Six Sigma, Lean, etc. + Strategic Project Portfolio Management + Enthusiasm and self-motivation essential; a confident change-agent; strong presentation skills (oral and written) Preferred Qualifications + PMP certification + Experience with Cloud customer experience CCaaS Platforms + Experience in Health Care a plus + Experience building an IT Operations team and/or experience in an IT Operations function + Technology savvy with experience leading technology teams and managing vendor relationships + Knowledge of Humanas internal policies, procedures and systems + Master of Business Administration Additional Information As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Montage SMS Text/Voice Messaging to enhance our hiring and decision-making ability. Montage SMS Text/Voice Messaging allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. This process may also require audio and/or video capabilities at various times throughout the interview and selection process. Important Information Regarding COVID-19In order to support the CDC recommendations on social distancing and reduce health risks for associates, members and public health, Humana is deploying virtual and video technologies for all hiring activities. This position may be subject to temporary work at home requirements for an indefinite period. Necessary equipment and devices are provided however, associates must have a minimum internet connection speed of 10m x 1m, and a dedicated secure home workspace for interview or work purposes. Humana continues to monitor the situation and will adjust service levels as the coronavirus situation evolves. The changes are temporary and will be evaluated frequently with the goal of returning to normal operations as soon as possible. Your Talent Acquisition representative will advise on the latest recommendations to protect your health and well-being during the hiring process. #ThriveTogether #WorkAtHome Scheduled Weekly Hours 40 About Us Mission: At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms when and where they need it. Our employees are at the heart of making this happen and thats why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first. Equal Opportunity Employer It is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification. View the EEO is the Law poster. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact mailbox_tas_recruit@humana.com for assistance. Humana Safety and Security Humana will never ask, nor require a candidate provide money for work equipment and network access during the application process. If you become aware of any instances where you as a candidate are asked to provide information and do not believe it is a legitimate request from Humana or affiliate, please contact mailbox_tas_recruit@humana.com to validate the request. California Residents If you are a California resident and would like to review our California Consumer Privacy Act (CCPA) Policy click here: CA Resident Privacy Policy <>
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