Service desk, ServiceNow, Salesforce.com, ITIL, Technical support
Contract W2
Depends on Experience
As an IT Service Desk Analyst , you will be responsible for Tier 1 and 2 technical support with emphasis on supporting the Salesforce application. You will support scope is infrastructure, applications, connectivity, identity management., hardware, and provisioning.
Requirements:
• High school diploma or equivalent
• 15 collegiate credit hours with GPA of 3.0 or higher
• MCP, A+, N+, or similar certifications
• Understanding of ITIL Frameworks
• Experience troubleshooting Apple products (iPads, MacBook Laptops)
• Experience in client server, cloud, SaaS, IaaS, PaaS, LAN, WAN, SAN, VPN, ISP, SCCM concepts along with TCP/IP, DNS, DHCP, WINS and Active Directory
• Experience with Symantec Endpoint Protection, Zoom, MS Teams, MS Office 365, SalesForce, ServiceNow or FRESHWorks in a Windows 10 environment
• Experience with DocuSign, OKTA, Kaseya, UltiPro, and Kronos
• Strong intrapersonal communication and customer service skills
• Ability to maintain records, manage time, and manage work queues
*This role does not provide H-1B sponsorship.