NEW
Full Time
The Customer Service Representative will be responsible for 1-2 active subdivisions for evaluating homeowner claims, scheduling subcontractors and ultimately completing each claim.
Responsibilities include but are not limited to the following:
1. Management of warranty claims. Evaluate claims and schedule subcontractors for completion.
2. Conduct follow-up visits with the homeowner, after Orientation, to assure customer satisfaction (i.e. 10 days, 30 days, 60 days, etc.)
3. Conduct Homeowner Orientations, presentation and demonstration of features, explanation of Limited Warranty and maintenance responsibilities.
4. Completion of QA's prior to New Home Orientation
5. Maintains customer satisfaction of 97% or above
6. Hold subcontractors accountable for any substandard work and quality repairs.
7. Actively participate in weekly team meetings, to assure weekly, monthly goals are met.
Job Requirements:
Required skills needed but not limited to the following:
1. Ability to represent the company in a positive, professional manner with good communication skills.
2. Experience working in a community in a construction or residential home services capacity.
3. Highly organized and detail oriented
4. Ability to manage multiple tasks efficiently
5. Proven provider of consistent and exceptional customer service
Location/Region: Tampa, FL (33646)