Customer Service Representative

Kforce Finance and Accounting - Owensboro, KY 42301
November 17, 2020
NEW
Full Time
RESPONSIBILITIES:
Kforce has a client seeking a Customer Service Representative in Owensboro, KY. Responsibilities:
• Responsible for providing high quality telephone customer service to customers
• Resolving customer inquiries
• Providing customers with account information
• Resolving or referring billing disputes
• Correcting payment errors
• Reversing fee and finance charges as appropriate and per guidelines
• Account maintenance
• Researching customer problems that couldn't be resolved during initial contact
Job Requirements:
REQUIREMENTS:
• Excellent customer service and communication skills
• Ability to quickly gain knowledge of all assigned products
• Ability to solve problems rapidly
• Adapt quickly to change
• Self-motivated
• Good keyboard, phone, and PC skills using word processing and spreadsheet software
• Effective sales and referral skills
• Call Center experience preferred
• Professional telephone demeanor
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Location/Region: Owensboro, KY (42301)