Customer Service Representative
Monday - Friday (Weekends as needed)
• Provide exceptional customer service via telephone or other media
• Provide in-depth support via phones and/or other media as required in resolving customer issues
• Use excellent hearing and listening skills to receive detailed information
• Ability to multi-task; simultaneously think, talk and type accurately
• Maintain communication center database by entering and verifying information; updating contact logs
• Meet and exceed performance standards of abandon, average speed of answer and other call metrics
• Microsoft Word, Excel and Outlook. Simultaneously use multiple computer applications to enter the required information
• Effectively problem solve; understand requests and place callbacks as required
• Escalate to call center management to identify trends affecting our customers
• Tracking and assignment of incoming leads to sales partners within the required time frame
• Perform other duties as assigned
QUALIFICATIONS AND EXPERIENCE:
• Ability to speak, read, write, and comprehend English.
• Must have excellent customer service and communication skills, both verbal and written.
Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities. $13-$14 per HOUR Employment Type: CONTRACTOR