Pay Type Hourly State: FL City: Tampa Area of Interest: Installer/ Trainers Full-Time or Part-Time: Part-time Exempt or Non-Exempt: Non-exempt Published Job Title CaptionCall Trainer- Bilingual Locations Tampa, FL Position Trainer-OR0007 Job Description
CaptionCall Installer/Trainer
Summary
Help make a difference!
CaptionCall is looking for a caring, customer service oriented Installer/Trainer with a passion for helping people with hearing loss communicate with the world! This hands-on position has the privilege of individually training our customers on how to enrich their lives using the CaptionCall phone. This individual must enjoy working with a variety of people in their homes. The schedule is flexible and it's the perfect position for people who like to work independently. This is a part-time position with potential for career growth and advancement.
Essential Duties and Responsibilities
• Install and troubleshoot CaptionCall phones
• Courteously train customers on how to use the phone and its features
• Promote the CaptionCall service
• Assist Outreach Specialist with lead generation activities as needed
• Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business
• Ability to meet or exceed Installer/Trainer expectations and maintain established goals set forth by department management
• Complete service calls as assigned
• Accurately maintain customer records
• Complete required reports and submit invoices and feedback on customer interactions
• Retrieve and clean phones of former customers
• Maintain adequate inventory of equipment and supplies in order to service customers
• Adapt to new responsibilities as necessary
• Other duties as assigned
Knowledge/Skills/Abilities Required
• Provide excellent customer service
• Bilingual-English/Spanish
• Ability to effectively communicate in English through reading, writing, speaking and listening
• Ability to work evenings and weekends as needed
• Ability to drive and travel via air as needed
• Ability to tailor to unique needs of individual customers
• Must be reliable, organized and punctual
• Ability to adapt to constantly changing environments
Experience/Education/Certifications
• High school diploma or equivalent
• Basic computer knowledge and experience
• Sales experience
• Experience working in the hearing health field
• Experience working with senior citizens
Other General Requirements/Additional Notes
• Must have a reliable, licensed and insured vehicle available at all times
• Possess and maintain a valid driver license
• Maintain a good driving record
• Must have a PC (not a mac) and a high speed Internet connection to perform essential job duties.
• Must be able to walk, bend, crawl, kneel, lift and move furniture as needed
• Ability to sit and/or stand at a desk and work with a computer for extended periods of time.
• Positive attitude, team player, good interpersonal communication skills and able to work across company departments.
CaptionCall ®, because life is calling.
Equal Employment Opportunity:
CaptionCall® is an EOE, Disabilitly/Age Employer
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