JobsEQ by Chmura Logo

Desktop Support Technician II

Covius Holdings Inc.

Location: Riverview, Florida
Type: Full-Time, Non-Remote
Posted on: November 17, 2020
This job is no longer available from the source.
Job Description
Want to Work with Really Great People?
The lifeblood of Covius is our people. We are a tight-knit group and we're passionate about what we do. If you thrive on challenges and collaboration, and work hard no matter who is watching, we want to talk to you. At Covius, we believe it's possible to love coming to work.
We don't do easy here. Standards are high, and we take pride in exceeding expectations. It's how we've gotten to where we are, and it's how we grow. We are a mid-sized company with a big heart. If you're looking for an opportunity that's authentic, meaningful and emphasizes living a balanced life, Covius is the place for you.
Essential Functions:
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems, or to provide technical assistance and support.
• Mentors Desktop and Service Desk Staff and intern employees in the role of Information Technology Services.
• Refer major hardware or software problems or defective products to vendors or technicians for service.
• Maintain and administer the company phone system (e.g., new user setup and voicemail configuration, vendor and phone service provider relations, phone system testing and inventory).
• Install and perform repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Develop training materials and procedures, or train users in the proper use of hardware or software.
• Confer with staff, users, and management to establish requirements for new systems or modifications.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Provide desktop support 24/7 (weekdays and weekends outside of normal business hours).
• Inspect equipment and read order sheets to prepare for delivery to users.
• Assists with hierarchical and functional escalations.
• Perform related duties as requested.
Education:
• Bachelor’s degree in IT or related field preferred.  Years of equivalent experience may be substituted in lieu of education.
• Microsoft Desktop Support Technician certification preferred.
Experience:
• 3-5+ years hands-on experience in Desktop Support and Software Support (preferably Microsoft OS and Office Platforms)
• Minimum 1 year experience working in a remote environment without direct supervision.
• Experience providing 24/7 support (weekdays and weekends).
• Experience in the analysis, installation, administration, and troubleshooting of all aspects of a client/server data network including multi-facility client/server network and system administration and support. Experience should include IT ticketing and request systems, ITIL methodology.
• Experience with Windows active directory, LDAP, and group policies
• Experience with Exchange Email administration
• Essential Knowledge, Skills & Abilities
• CUSTOMER SERVICE : possessing a customer-friendly attitude & passion for your company & industry
• ACTION ORIENTATION: persists and finishes projects despite obstacles, or redirects when necessary; takes action and addresses opportunities with little supervision; takes extra steps to prevent mistakes or create opportunities
• INNOVATIVE: generates and explores different, creative, imaginative or unique approaches; challenges conventional practices; thinks outside the box
• SPECIALIZED KNOWLEDGE: specialty field of knowledge is up to date and properly applied
Working Conditions
Work is performed in climate controlled indoor administrative office setting. The noise level in the work environment is usually quiet to moderate, depending upon office or meeting location.
Physical Demands
While performing the duties of this job, the employee is regularly required to communicate. The employee frequently is required to remain stationary. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move 75 pounds. Vision: Close and distance required with ability to see objects in presence of glare or bright lighting (e.g., computer screen). Speech/Hearing: Frequently interact with management, vendors, coworkers, industry constituents, clients and the public.
Covius offers an extensive benefits package for all employees, including medical, dental, vision and 401k!
Covius is committed to equal opportunity in all employment practices to all qualified applicants and employees without regard to race, color, religion, gender, gender identity, age, national origin, pregnancy, disability, genetics, marital status, military or veteran status or any other protected category as established by local, state and federal law. This policy applies to all aspects of the employment relationship including recruitment and hiring, placement, promotion, transfer, compensation, disciplinary action, layoff, leaves of absence, training and termination. All such employment decisions will be made without unlawful discrimination based on any prohibited basis.
The essential functions, working conditions and physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) * Bachelor's degree in IT or related field preferred. Years of equivalent experience may be substituted in lieu of education. * Microsoft Desktop Support Technician certification preferred. Experience: * 3-5+ years hands-on experience in Desktop Support and Software Support (preferably Microsoft OS and Office Platforms) * Minimum 1 year experience working in a remote environment without direct supervision. * Experience providing 24/7 support (weekdays and weekends). * Experience in the analysis, installation, administration, and troubleshooting of all aspects of a client/server data network including multi-facility client/server network and system administration and support. Experience should include IT ticketing and request systems, ITIL methodology. * Experience with Windows active directory, LDAP, and group policies * Experience with Exchange Email administration * Essential Knowledge, Skills & Abilities * CUSTOMER SERVICE: possessing a customer-friendly attitude & passion for your company & industry * ACTION ORIENTATION: persists and finishes projects despite obstacles, or redirects when necessary; takes action and addresses opportunities with little supervision; takes extra steps to prevent mistakes or create opportunities * INNOVATIVE: generates and explores different, creative, imaginative or unique approaches; challenges conventional practices; thinks outside the box * SPECIALIZED KNOWLEDGE: specialty field of knowledge is up to date and properly applied Working Conditions Work is performed in climate controlled indoor administrative office setting. The noise level in the work environment is usually quiet to moderate, depending upon office or meeting location. Physical Demands While performing the duties of this job, the employee is regularly required to communicate. The employee frequently is required to remain stationary. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move 75 pounds. Vision: Close and distance required with ability to see objects in presence of glare or bright lighting (e.g., computer screen). Speech/Hearing: Frequently interact with management, vendors, coworkers, industry constituents, clients and the public. 3 to 5 years experience. Employment Type: Full-Time