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Field Engineer 4

Pinnacle Technical Resources

Location: Tampa, Florida
Type: Temporary (unspecified), Non-Remote
Posted on: November 18, 2020
This job is no longer available from the source.
Job Description
Position: A+ Field IT Engineer
Location: Tampa, FL
Driving Role: Yes
MUST HAVE:
• Must have a Laptop Break/fix experience
• Must have a Desktop Break/Fix experience
• Must have an experience with Dell Laptops
• Must have an experience with Dell Desktops
• Must have Field experience
• Must have a reliable vehicle
• Must have hardware Experience
• Must have Software Experience
• Must be  A+ Certified
Job Description:
Seeking a Field Service Technician with minimum of 3 years hands on experience working on Dell laptops, Desktops and tablets.
This is a driving position. You will be responsible for responding to onsite hardware break fix requests at multiple customer locations each day.
What to expect:
• Support and troubleshoot issues while onsite if the parts shipped did not resolve the issue.
• Maintain timeliness to customer requests and assigned tickets. We provide cx 4 hour service windows (AM-PM service) and we make every best effort possible to make that window.
• Work independently as well as within a team to resolve onsite customer requests efficiently and effectively.
• Real time status updates to our ticketing system is required, resolving or escalating tickets to the appropriate party when necessary.
• While you will be working independently for the most part, you do have the support of our internal service delivery team when in need of assistance.
Skills
• Patience, empathy, confidence, and customer service skills.
• Strong IT background with a focus Hardware support of Dell products
• Excellent communication (verbal and written), time management, and developmental skills.
• Skilled at defusing high-stress situations and facilitating resolution to technical problems.
• Ability to multi-task in a fast-paced environment.
• Professional appearance and attitude when interacting with our clients’ in-person
Qualifications
• 3+ years of relevant experience
• Excellent troubleshooting skills with related hardware components
* Must have a Laptop Break/fix experience * Must have a Desktop Break/Fix experience * Must have an experience with Dell Laptops * Must have an experience with Dell Desktops * Must have Field experience * Must have a reliable vehicle * Must have hardware Experience * Must have Software Experience * Must be A+ Certified, * Patience, empathy, confidence, and customer service skills. * Strong IT background with a focus Hardware support of Dell products * Excellent communication (verbal and written), time management, and developmental skills. * Skilled at defusing high-stress situations and facilitating resolution to technical problems. * Ability to multi-task in a fast-paced environment. * Professional appearance and attitude when interacting with our clients' in-person, * 3+ years of relevant experience * Excellent troubleshooting skills with related hardware components At least 3 years experience. Employment Type: CONTRACTOR