Job Description
Kelly Technology is recruiting for a Help Desk Support Technician with a dynamic organization in the Tampa, FL area. The function of the Helpdesk Associate Engineer is to manage incoming calls to the Helpdesk, act on assigned open tickets, and work in collaboration with otherâ?¯engineering members to resolve customer technical issues in a timely fashion in order to maintain maximum customer satisfaction second to none. These individuals will be responsible for providing technical assistance and support related to computer systems, hardware, or software. Responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions. Working with a company, these professionals must be great communicators and be able to translate their technical knowledge into actionable direction and provide a prompt response to our clients. Outstanding Customer Service must always be a priority. JOB RESPONSIBILITIES: • Manage incoming calls to the Help Desk via both telephone and email to ensure courteous, timely, and effective resolution of end-user issues. • Perform thorough troubleshooting, repairing, and supporting of networked and standalone computers and printer hardware.  • Coordinate and perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications • Assess need for any system reconfigurations based on a request • Provide one on one application support as needed. • Conduct research on emerging products, services, protocols, and standards in support of help desk technology procurement and development efforts. • Ensures long term care practice standards are met. • Work in a 24/7 Shift Environment. • Provide excellent Customer Service and Interpersonal skills. • Helping and extending support to the existing core IT team in their day to day functions. • Assist with disaster recovery operations. EXPERIENCE REQUIRED: • Knowledge of installing, troubleshooting, repairing and supporting network, server, computer, phone system, and printer hardware, Windows 7, Windows 10 and Thin Client workstations and laptops. • Local and Remote Support on Desktop/Laptop to the users. • Virus management, containment and remediation on user Desktop/Laptop. • OS and Application Installation on user Desktop/Laptop. • Microsoft Office Suite 2003, 2007, 2010 and Office365. • Active Directory • Understanding OS Networking model. • Knowledge and relevant experience with Microsoft based networking technologies such as DNS, WINS, DHCP, SMTP, HTTP, FTP.  • Understanding of imaging, Scripting, OS and Application Installation on user Desktop/Laptop. • Basic knowledge of various WAN/MAN/LAN technologies for office interconnectivity.   If you meet the qualifications please send your resume directly to [ Link Removed ] or, if you know of anyone who meets these qualifications and would like to take advantage of this great opportunity, please refer them to us! Why Kelly? With Kelly, you ll have direct connections to leading IT organizations in the best companies around the globe offering you the chance to work on some of today s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 97 of the Fortune 100 companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent: people like you. Last year we found 10,000 opportunities for IT professionals. Let us help advance your career today. About Kelly Services Kelly Services, Inc. (Nasdaq: KELYA, KELYB) is a global leader in providing workforce solutions. Kelly offers a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire, and direct-hire basis. Serving clients around the world, Kelly provided employment to more than 555,000 employees in 2014. Revenue in 2014 was $5.6 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Download WorkWire, a free career and employment resource iPad app by Kelly Services.
Why Kelly ® ?
By partnering with Kelly® Technology, you’ll have direct connections to top companies around the globe—giving you the chance to put your tech skills to work on some of today’s most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. We’re here to help you gain experience, keep learning, and move your career forward.
About Kelly ®
At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. [ Link Removed ]
Knowledge of installing, troubleshooting, repairing and supporting network, server, computer, phone system, and printer hardware, Windows 7, Windows 10 and Thin Client workstations and laptops. * Local and Remote Support on Desktop/Laptop to the users. * Virus management, containment and remediation on user Desktop/Laptop. * OS and Application Installation on user Desktop/Laptop. * Microsoft Office Suite 2003, 2007, 2010 and Office365. * Active Directory * Understanding OS Networking model. * Knowledge and relevant experience with Microsoft based networking technologies such as DNS, WINS, DHCP, SMTP, HTTP, FTP. * Understanding of imaging, Scripting, OS and Application Installation on user Desktop/Laptop. * Basic knowledge of various WAN/MAN/LAN technologies for office interconnectivity. If you meet the qualifications please send your resume directly to -----@-----.com or, if you know of anyone who meets these qualifications and would like to take Employment Type: Full-Time