Entry Level Content Designer and Developer

IBM - Owensboro, KY 42301
November 18, 2020
Full Time
**Introduction** Make a meaningful impact in how our clients use our products as a Content Designer in Data & AI at IBM. Design and develop technical product content, both inside and outside of the user interface (UI), with a focus on clarity, accuracy, and the user experience. Drive a cohesive end-to-end content experience that moves clients through every phase of their product journey. **Your Role and Responsibilities** **What You'll Do**: - Design, develop, and publish IBM technical content that is easy to use, easy to understand, and easy to find. This content can take many forms: content embedded in the UI (UX writing), quick tours, messages, product documentation, API documentation, multimedia (for example, videos, graphics), Support content, chatbots, training, nurture, and community content. - Simplify technically complex concepts and details from multiple sources into consumable content that drives user actions. Deliver clear, inclusive, accessible, and translated content for a global audience. - Research and design content based on user scenarios and use cases: understand personas, deliver content for design iterations, develop and clarify UI terms, actively contribute to design reviews, conduct user testing/research to validate content. - Work closely with Offering Management, Design, Development, Marketing, Support, Sales, Training, to tell a cohesive product story. Use expertise and user empathy to influence product design decisions to deliver the best user experiences we can for our clients. - Own parts of the end-to-end authoring process: design, development, editing, production, translation, life cycle management. **Who You Are**: - Excellent writing skills with strong research skills. - Have excellent verbal and written communication skills with knack for storytelling - Able to work independently, with a strong sense of responsibility and commitment to teamwork. You have a volunteer spirit with a 'we succeed as a team' attitude. - Excellent collaboration skills with a persistent curiosity - Able to be agile with dynamic schedules and priorities. - Like to solve challenging problems and think of new ways to deliver better content to our clients. THIS IS AN OFFICE BASED POSITION LOCATED IN IBM'S SAN JOSE, CA OR LITTLETON, MA OFFICE.
Location/Region: Owensboro, KY (42301)