Customer Success

VIdcode - Owensboro, KY 42301
November 17, 2020
Full Time
Vidcode’s mission is to provide an engaging and accessible way for all students to learn computer programming and discover the code behind their favorite things. Vidcode is a Y Combinator-backed company in a rapidly growing industry. We are a small, agile team and are seeking someone to help support the educators using Vidcode. This opportunity has the potential to turn into a full-time role for the right person. Job Description In this Customer Success position you play a central role: supporting educators on the Vidcode platform. You’ll be the face of Vidcode to the thousands of teachers who sign up each year, finding ways to spread the word, onboarding new teachers, and supporting them throughout the year. You won’t just be supporting customers, you’ll inspire, support, and empower all the teachers on our platform, many who are teaching computer science for the very first time. Responsibilities: - Collaborate closely with Vidcode partners to design and deliver seamless and valuable experiences to clients, including participating in the development and review of client-facing materials related to data use, training, and engagement - Onboard new accounts to Vidcode - Represent Vidcode in local/regional industry events, conferences, organizations, and affiliations - Seek out speaking opportunities to bring Vidcode to new audiences - Manage renewal cycles (including renewals tied to RFPs, school board approvals, and disparate funding sources) - Design and manage a coordinated system of high touch/outreach to educators - Design and manage product rollout to clients, ensuring clients adopt new products and features - Manage relationships with existing accounts for customer satisfaction. Support customers as needed on their questions or concerns. Upsell additional products as well as obtain referrals - Suport free teacher accounts and connect with decision makers at the district-level once they’ve become champions - Leading webinars and trainings - Starting at 10 hours/week with the possibility of full-time work after the first 2 months. Who we’re looking for: - Strong presentation skills - Extremely organized and detail oriented - Passion for education, particularly addressing issues of equity and computer science - Computer programming experience, ideally in a classroom setting (we teach JavaScript, but if you have experience teaching or using another language, like Scratch or Python, that’s completely fine) - Outstanding ability to communicate, present and influence credibly and effectively at all levels of education organizations, including senior leaders, superintendents, and board members (phone, email, and in-person)
Location/Region: Owensboro, KY (42301)