A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth. Our Operations Support team monitors the overall quality of our service. As a part of the team, you’ll be the primary contact for ensuring the quality of our services is maintained while also considering better ways to provide the same service in a more cost efficient manner and keeping customer satisfaction with our services high.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
• Develop new skills outside of comfort zone.
• Act to resolve issues which prevent the team working effectively.
• Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
• Analyse complex ideas or proposals and build a range of meaningful recommendations.
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
• Address sub-standard work or work that does not meet firm's/client's expectations.
• Use data and insights to inform conclusions and support decision-making.
• Develop a point of view on key global trends, and how they impact clients.
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
• Simplify complex messages, highlighting and summarising key points.
• Uphold the firm's code of ethics and business conduct.
The Level 3 Application Support team member will be part of a group that is responsible for the maintenance and support of firm applications. This function has broad knowledge of the business functions to resolve critical and strategic business technology challenges.
Job Requirements and Preferences :
Basic Qualifications :
Minimum Degree Required :
High School Diploma
Minimum Years of Experience :
4 year(s) of extensive knowledge and experience in development and/or application based troubleshooting.
Preferred Qualifications :
Degree Preferred :
Bachelor Degree
Preferred Fields of Study :
Information Technology
Preferred Knowledge/Skills :
Demonstrates an extensive level of abilities with, and/or a proven record of success in the following areas:
• Possessing experience in application support with industry knowledge of ITIL service management principles;
• Using domain knowledge and relevant specialization to identify the area of fault (code, environment or configuration) and guide the appropriate team in constructing and implementing the fix;
• Being responsible for delivering technically diagnosis and solution prescription within a specific technology specialization and assigned applications;
• Demonstrating technical understanding that spans multiple platforms and application level specialization of a portfolio of applications with broad knowledge of the business strategic priorities, in order to resolve complex problems;
• Developing technical application support skill sets with detailed technical experience with industry standard platforms such as Google Application Suite, .NET/IIS, Azure Cloud, Microsoft SQL, Kubernetes, RPA and others;
• Possessing technical capabilities, analytical skills and application knowledge;
• Being able to diagnose and troubleshoot complex application problems and leverage tools and resources appropriately to identify solutions that may or may not be already documented;
• Managing multiple conflicting deadlines and competing priorities; and,
• Building and maintaining relationships within the team and throughout the firm.
Demonstrates an extensive level of abilities with, and/or a proven record of success in the following software/programs:
• Microsoft Azure DevOps (CI/CD pipeline knowledge);
• Microsoft Azure Cloud (PaaS), Azure Portal, App Services, Redis cache, App Insights, Blob Storage, Azure Portal experience, RabbitMQ;
• .NET framework code experience (operational understanding);
• Microsoft SQL (write intermediate queries and understand complex joins);
• Terraform or ARM templates;
• Kubernetes experience or Azure Kubernetes Services;
• Containerization (e.g. Docker) experience;
• Experience with kusto query language (KQL);
• Experience creating Linux shell scripting or Powershell scripting;
• Splunk (write queries and understand the data returned);
• Cyberark (manage servers via RDP session); and,
• ITIL framework understanding (or comparable ITSM framework).
All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.
For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.