A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth. Our Operations Support team monitors the overall quality of our service. As a part of the team, you’ll be the primary contact for ensuring the quality of our services is maintained while also considering better ways to provide the same service in a more cost efficient manner and keeping customer satisfaction with our services high.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
• Use feedback and reflection to develop self awareness, personal strengths and address development areas.
• Delegate to others to provide stretch opportunities, coaching them to deliver results.
• Demonstrate critical thinking and the ability to bring order to unstructured problems.
• Use a broad range of tools and techniques to extract insights from current industry or sector trends.
• Review your work and that of others for quality, accuracy and relevance.
• Know how and when to use tools available for a given situation and can explain the reasons for this choice.
• Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
• Use straightforward communication, in a structured way, when influencing and connecting with others.
• Able to read situations and modify behavior to build quality relationships.
• Uphold the firm's code of ethics and business conduct.
The Level 2 Application Support team member will be part of a group that is responsible for the maintenance and support of firm applications. This function has broad knowledge of the business functions to resolve critical and strategic business technology challenges.
Job Requirements and Preferences :
Basic Qualifications :
Minimum Degree Required :
Bachelor Degree
Minimum Years of Experience :
2 year(s) of extensive knowledge and experience in application based troubleshooting.
Preferred Qualifications :
Preferred Fields of Study :
Information Technology
Preferred Knowledge/Skills :
Demonstrates a thorough level of abilities with, and/or a proven record of success in the following areas:
• Demonstrating experience in application support with industry knowledge of ITIL service management principles;
• Possessing documentation skills and the ability to find opportunities to improve documentation;
• Using domain knowledge and relevant specialization to identify the area of fault (code, environment or configuration) and consulting the appropriate team in constructing or implementing the fix;
• Delivering technical diagnosis and solution prescription within the specific technology specialization and assigned applications;
• Possessing specialization with any industry leading ticketing systems;
• Demonstrating analytical skills and understanding of application/business knowledge;
• Being able to diagnose and troubleshoot application problems and leverage tools and resources appropriately to identify solutions that may or may not be already documented;
• Managing multiple conflicting deadlines and competing priorities;
• Demonstrating customer service skills and being able to manage customer expectations; and,
• Building and maintaining relationships within the team and throughout the firm.
Demonstrates a thorough level of abilities with, and/or a proven record of success in the following softwares/programs:
• Microsoft Azure experience;
• Microsoft SQL (write intermediate queries and understand the data returned);
• Basic understanding of web application architecture;
• Microsoft Azure Cloud (PaaS) ;
• Azure Portal experience;
• Kubernetes experience or Azure Kubernetes Services;
• Splunk (write queries and understand the data returned);
• Experience in RDP sessions with users; and,
• ITIL framework understanding (or comparable ITSM framework).
All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.
For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.