Job Description
Primary Purpose:
Responsible for creating a comprehensive estimate of damages for 1st and 3rd party material damage claims leading to the proper disposition of claims.
Essential Duties and Responsibilities:
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
• Create a comprehensive estimate of damages for 1st and 3rd party material damage
• Inspect damaged property and complete appropriate estimates and documentation
• Work toward claim resolution by maintaining regulatory compliance and fair claims practices within their authority
• Summarize claims in excess of authority and submit to manager for approval
• Maintain relations with both internal and external customers
• Negotiate settlements, make settlement payments and document all activities in the file
• Identify potential subrogation and fraud referral opportunities and refer to the appropriate representatives when potential exists
• Stay informed of changes in the collision repair industry as well as statutory and regulatory changes as they relate to material damage and communicate these changes to other claims personnel
• Develops and maintains an understanding of the material damage procedures and concepts necessary to repair vehicle damages, with an advanced level of understanding of structural, mechanical and suspension damages
• Serve as a mentor for other field representatives
• Assist with file reviews and file audits
• Assist with any special projects
• Possess the skill set and ability to perform CAT related duties, including the travel required for this duty
Minimum Skills and Competencies:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Bachelor Degree or in-lieu of degree equivalent education, training and work-related experience
• Valid U.S. State-issued driver's license required
• Possess basic knowledge of material damage
• Ability to obtain and maintain adjuster licenses as required
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Ability to operate electronic devices including computers, cameras and cell phones
• Ability to create estimates by way of estimating software
• Possess effective interpersonal skills
• Possess effective negotiation skills
• Ability to problem solve, resolve conflicts and empathize with customers
• Possess effective skills in time management, organization, the ability to work under pressure, adhere to project deadlines and remain flexible in a changing environment
• Ability to travel up to 10%
• Must possess effective verbal and written communication skills
• Must possess knowledge of estimatics software (Mitchell/CCC/Audatex, etc.)
Desired Skills:
• Successful completion of one or more of the industry related courses or workshops: I-CAR training, structural damage analysis, steering and suspension, RV and heavy equipment and/or ASE
• 2+ years of experience as a material damage estimator either in the insurance industry or the collision repair industry
* Bachelor Degree or in-lieu of degree equivalent education, training and work-related experience * Valid U.S. State-issued driver's license required * Possess basic knowledge of material damage * Ability to obtain and maintain adjuster licenses as required * Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) * Ability to operate electronic devices including computers, cameras and cell phones * Ability to create estimates by way of estimating software * Possess effective interpersonal skills * Possess effective negotiation skills * Ability to problem solve, resolve conflicts and empathize with customers * Possess effective skills in time management, organization, the ability to work under pressure, adhere to project deadlines and remain flexible in a changing environment * Ability to travel up to 10% * Must possess effective verbal and written communication skills * Must possess knowledge of estimatics software (Mitchell/CCC/Audatex, etc.), * Successful completion of one or more of the industry related courses or workshops: I-CAR training, structural damage analysis, steering and suspension, RV and heavy equipment and/or ASE * 2+ years of experience as a material damage estimator either in the insurance industry or the collision repair industry At least 2 years experience. Employment Type: Full-Time