Customer Relations Specialist
Lennar
466 reviews
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Tampa, FL
Lennar
466 reviews
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Overview
Summary of Position Requirements
The Customer Relations Specialist (CRS) responds to customer care service requests professionally and as quickly as possible. Responsible for evaluating requests, scheduling trades to complete work, expedite repairs and ensure homeowner satisfaction.
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Responsibilities
Primary Duties and Responsibilities
• Manages completion of quality home repairs within standards set by Company and industry specifications
• Project the image of our company and present and conduct him/herself accordingly at all times while on duty
• Respond to homeowner service calls as assigned by the Customer Relations Coordinator and/or Customer Relations Area Manager
• Contact homeowner within 24 hours and inspect calls within 72 hours
• Evaluates homeowner request to determine whether repair is warrantable or the responsibility of homeowner
• Monitors business partners work for completion and satisfaction of repairs
• Completes minor home repairs; obtains customer’s approval for completed work
• Perform Demonstrations, Celebrations and 30 day post close homeowner walks
• Expedites emergency repairs
• Assists in maintaining community standards
Qualifications
Education and Experience Requirements
• Minimum High School or GED required
• Minimum 2 years customer service experience required, preferably with a homebuilder
• Must possess good organizational and time-management skills, communicate effectively, and understand technical aspects of residential construction
• Able to analyze problems, determine solutions, and produce desired outcome
• Intermediate to advanced PC skills (Microsoft Word and Excel)
• Excellent verbal and written communication skills
• Must possess professional attitude to represent company in a positive manner
• Valid Driver’s License and good driving record