Customer Support Advocate
BeniComp Health Solutions
-
Tampa, FL
Remote
Job details
Salary
$35,000 - $45,000 a year
Job Type
Full-time
Qualifications
• • Health Insurance: 1 year (Required)
• Customer Service: 1 year (Required)
Full Job Description
Customer Support Advocate - Health Insurance
Are you a tech-savvy, people-person with health insurance experience wanting to apply your skill set at a company that will empower you to grow personally and professionally? We are looking for a talented Customer Support Advocate to enhance our team and help us change healthcare for the social good. As a Customer Support Advocate you will have a direct impact on peoples’ lives by offering personalized guidance to ensure each and every individual feels empowered to make decisions regarding their health.
Who We Are
BeniComp is a team of talented and passionate leaders, dedicated to our mission of providing innovative health insurance solutions that empower organizations and employees to take control of their health.
We believe in prevention, transparency and integrity, aligning our work with the social good. We thrive through collaboration. Each person has a valuable and unique role to uphold as we overcome challenges, solve problems, and discover the limitless potential of our teamwork.
We are currently looking for individuals who share our mission of integrating primary and behavioral health care while providing access to all individuals. We focus on providing quality and compassionate care in order to assist our patients in living their best life. We are dedicated to the endless pursuit of excellence and treat everyone with dignity, humanity, and respect.
What You'll Do
As the Customer Support Advocate, you will work with our Customer Service and Preventive Health Management teams to provide a best-in-class experience to members of our proprietary health insurance plan-- IncentiCare. You will use your expertise in health insurance and communication to help members solve problems and navigate their health insurance with ease.
Responsibilities
• Solve problems and work autonomously in a supportive, collaborative environment
• Answer phone calls and respond to support tickets timely to provide excellent patient support as well as tracking patient interactions
• Share feedback to help our team and technology improve and add functionality
• Provide benefits and healthcare education to our members to ensure all patients concerns are answered including eligibility, claims, and provider access
• Help triage members to the appropriate contacts
• Act as a liaison between members and vendors to meet the needs of both parties
• Follow up on referrals to ensure successful linkage.
• Track data to measure the effectiveness of outcomes.
Requirements
• 1+ years of experience in health insurance or healthcare
• Experience in Customer Service
• Excellent oral and written communication skills
• Ability to learn quickly and independently
• Ability to multitask and prioritize
• Tech-savvy
• Ability to type 35+ wpm with minimal mistakes
• Team player
• Strong analytical and problem-solving skills
• Driven to continuously learn and advance your skill sets to help patients in a different way.
• Enjoy that no 2 days are the same and keeping busy is a must
• Be comfortable researching an answer that you don’t already know
Salary: Will be discussed during the interview process
Career Level: Talented
Job Type: Full Time, Remote
To Apply You Must: Submit an application with a current resume with a cover letter.
About BeniComp
“The future of health is a health solution” - Doug Short, President & CEO
BeniComp originated in Ft. Wayne, IN in 1962 by Don Short as Short Associates, Inc. Years later his son, Doug Short, built out the health division and began innovating. In 2014 BeniComp opened an office in Tampa dedicated to innovation and development in order to stay on the cutting edge of health technology and digital communication strategies.
We work with forward-thinking employer groups who have tremendous influence in the lives of tens, hundreds, or thousands of people who work for them. We want them to know we are on their side.
Our operations support the movement from reactive, conventional medicine practices to proactive, functional medicine strategies that empower people to take control of their health and reverse the chronic conditions that are socially and financially affecting the nation.
Our Vision
A future where people enjoy happier, healthier lifestyles
Our Mission
To empower people with actionable health solutions through prediction, prevention, and industry leading technology
Job Type: Full-time
Pay: $35,000.00 - $45,000.00 per year
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance
Schedule:
• Monday to Friday
Experience:
• Health Insurance: 1 year (Required)
• Customer Service: 1 year (Required)
Work Location:
• Fully Remote
This Job Is Ideal for Someone Who Is:
• People-oriented -- enjoys interacting with people and working on group projects
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Innovative -- prefers working in unconventional ways or on tasks that require creativity
Company's website:
• www.benicomp.com