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Support Technician

Vaco

Location: Tampa, FL 33609 (West Shore Palms area)
Type: Non-Remote
Posted on: November 16, 2020
This job is no longer available from the source.
Support Technician
Vaco
281 reviews
-
Tampa, FL 33609
$20 an hour
Vaco
281 reviews
Read what people are saying about working here.
Full Job Description
• Experience with Administering O365 platform including Exchange Online, SharePoint Online, and Microsoft Teams a must.
• Providing 'VIP' and hands on support for 1000+ engagement team
• Associate's degree (AA) or equivalent from two-year college or technical school and a minimum of two to three years of related experience and/or training.
• A+ PC Technician; - Both Network + and Dell Hardware certification is a plus
• Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
• Ability to write routine reports and correspondence.
• Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
• Ability to effectively present information to an internal department and/or large groups of employees.
• Requires knowledge of financial terms and principles.
• Ability to calculate intermediate figures such as percentages, discounts, and/or allocations.
• Ability to comprehend, analyze, and interpret situations.
• Ability to solve problems involving several options.
• Requires strong analytical and quantitative skills.
• Exceptional Customer Skills required.
• Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network.
• Provides level I & II end-user support for software and hardware issues.
• Oversees the daily operations of the local area network.
• Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.
• Troubleshoots Desktop Virus and malware issues
• Maintains a daily backup of all network files.
• Performs service administration tasks for software and hardware products to ensure manufacturer warranty.
• Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance.
• Provides recommendations of program changes to correct software problems.
• Assists in the purchasing of new computer equipment and peripherals for a specified location.
• Performs software and hardware inventory.
• Basic Administration of Phone and Voicemail systems for site.
• Performs other duties as assigned.