Dealer Systems Analyst
Lazydays RV
54 reviews
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Seffner, FL
Lazydays RV
54 reviews
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Full Job Description
Do you want to do what you love every day and come to work knowing you make a difference? Are you looking for career growth in a company that is rapidly growing? Then come join the world's largest RV dealership-that's right, come join Lazydays! We offer competitive pay, excellent benefits, 401K match, employee stock purchase and an amazingly fun and family-oriented work environment. All that's missing is you!
Lazydays RV is an iconic name in the RV industry. Headquartered in Seffner, Florida, the home of the largest RV dealership in the world, Lazydays is committed to creating an environment of diversity where all employees are inspired to share their passion, talents and ideas.
Lazydays became public in 2018 and is executing on a rapid growth strategy that includes acquisitions as well as greenfield start-ups. This is an excellent opportunity for a motivated individual to develop their skills in a fast-paced, growing business.
Our employees embody the core values of customer first, teamwork, professionalism, accountability, fun and family. We offer unlimited career opportunities for individuals who want to collaborate, innovate, develop and deliver the most compelling RV experience imaginable for our customers.
SUMMARY:
The Dealer Systems Analyst will support the core Dealer Management System (DMS) and all auxiliary Production platforms and integrations used in conjunction with the DMS to support daily business operations. This role will be the primary point of contact for all requests and inquiries related to the business systems in use across the enterprise. In addition to Production support requests, this role will be an active contributor on new systems implementation and enhancement projects, documenting new and existing features and functionality, and in driving relationships with business users across the organization.
ESSENTIAL FUNCTIONS:
• Serve as the single point of escalation for issues and enhancements to the Dealer Management System (DMS), ERP platform, and all internally developed enterprise tools
• Analyze, facilitate, model and organize information in order to reconcile conflicts, elicit requirements and distinguish solution ideas from business needs
• Track, troubleshoot, and resolve escalated Production issues as they arise
• Open trouble tickets with third party partners and regularly maintain status with vendors and business users
• Work closely with internal/external technical resources and SME’s to identify potential integration issues or data model problems
• Document user stories and acceptance criteria for feature enhancement requests and bug fixes
• For new functionality, document detailed business and functional requirements with SME’s and drive progress toward business acceptance
• Collaborate with IT Leadership and SME’s to comprehend and document key design decisions
• Coordinate and monitor deliverables against project timelines for IT systems
• Responsible for documenting functional design elements and process flow diagrams for all internally developed applications and update master documentation to reflect product changes once deployed
• Test enhancements in QA and drive UAT with business users and SME’s prior to general release and document test conditions with results
• Analyze user security requirements and maintain access controls in alignment with SOX compliance
• Administer changes to the Production environment according to established policies and procedures
REQUIRED EXPERIENCE:
• Minimum high school diploma level of education required; Bachelor’s degree in computer science, MIS, or similar background strongly preferred
• 2+ years of technical support & troubleshooting experience required
• 2+ years of experience supporting enterprise-level distributed business systems required
• Proficient knowledge of SDLC principles from initiation to implementation
• Working technical knowledge of SaaS multi-cloud operating environments and web API integrations
• Experience working with SQL Server writing queries to troubleshoot issues and research enhancements
• Strong communication skills, both written and verbal, with the ability to work with a variety of personalities
• Familiarity with JIRA and/or Confluence is a plus
• Experience working with Microsoft Dynamics AX or Dynamics 365 is a plus
• Automotive, recreational, and/or commercial vehicle dealership industry experience is a plus
PHYSICAL REQUIREMENTS:
• Availability to work over 40 hours a week if necessary with little to no notice.
• Must be able to stand / walk for at least 8 hours a day.
• Ability to perform essential functions with or without accommodation.
Behaviors Required
• Team Player: Works well as a member of a group
• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Functional Expert: Considered a thought leader on a subject
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations Preferred
• Self-Starter: Inspired to perform without outside help
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Goal Completion: Inspired to perform well by the completion of tasks
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)