State: FL City: Lakeland Full-Time or Part-Time: Full-time Exempt or Non-Exempt: Exempt Employment Status: Regular Job Title Deduction Supervisor Job Description
Overview of the Deduction Supervisor
The Deduction Supervisor will directly supervise a team of Deduction Analysts and Retail Collection Specialists. The Deduction Supervisor is responsible for managing all billing, accounts receivable, credit management and collections management responsibilities for Retail customers. The individual will also be responsible for the quality of the work being completed and ensuring the team is meeting all KPIs.
Primary Responsibilities
• Supervise customer billing, deduction processing, cash receipts and collection activities
• Effectively supervise a significant portfolio of customer chargebacks by:
• Oversee disputes and adjustments to make sure they are within acceptable guidelines;
• Work to appeal and recover where appropriate; and
• Identify opportunities to proactively adjust processes to diminish the impact and decrease the number of chargebacks
• Select, train, coach and develop staff to achieve department and personal goals
• Write and conduct annual performance reviews for analysts and specialists
• Support culture of delivering excellent customer service while maximizing financial KPIs
• Manages and ensures compliance with contractual obligations, billing and collection controls
• Verify and assess the quality of completed work and collection activity effectiveness
• Support other departments in the resolution of client disputes
• Ensures all KPIs are met including aging & quality
• Adhere to all control policies
• Resolve complex customer issues including systems and processes
• Prioritize billing reconciliations and collections focus within the team
• Work with Retail Sales Leadership and Front-Line Operations to resolve customer and process issues
• Provide reports and pertinent information to management
• Special projects assigned by Management
Job Requirements
• Bachelor's degree in Business or related field preferred
• 3-5 Years experience in retail billing/collections preferred
• Advanced Excel skills
• Experience billing multiple billing types
• Effectively communicate both internally and externally
• Ability to learn and manage multiple systems, portals and customer interfaces
• Desire and ability to roll up sleeves and dig into problems and processes
• Ability to build relationships with Sales & Operations personnel
• Ability to collaborate across multiple business units
• Strong analytical skills
• Ability to identify systemic issues or process improvement opportunities from mistakes and problems
• Oracle or SAP experience preferred
Who We Are
Primo Water, is a national provider of direct-to-consumer beverage services within the bottled water, office coffee and filtration service markets. The Company's comprehensive portfolio of beverage service products includes, among other things, three- and five-gallon returnable bottled water, coffee, tea, water dispensers, coffee and tea brewers and water filtration equipment, as well as other ancillary products and services.
The Company owns a number of well-known product brands. Bottled water brands include Alhambra®, Athena® water, Crystal Rock®, Crystal Springs®, Deep Rock®, Hinckley Springs®, Kentwood Springs®, Mount Olympus®, Nursery® water, Sierra Springs®, and Sparkletts®.
Primo Water Corporation is a leading pure-play water solutions provider in North American, Europe and Israel and generates approximately $2.1 billion in annual revenue.
Primo Water is dedicated to achieving its mission of becoming America's favorite water, coffee and tea service provider where consumers live, work and play. Please visit our website www.primowater.com for more information about Primo Water. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Schedule Full-time Brand DS Services of America Req Number DSC-20-10451 Location NCC - Lakeland-5512 Shift First