Job Description
Industry: Banking
Title : HR Specialist
Location : Tampa,, FL 33610
Duration : 04 Months(Possibility of extension or conversion)
Pay: $15.53/hr on W2 without benefits
Description:
• This position is based in the North America HR Shared Services (HRSS) Contact Center.
• The team manages employee, manager, and HR inquiries related to Payroll, Disability Management and HR Systems Support via phone and email.
• During each interaction, the specialist is required to effectively control the call while referencing a knowledge database and creating appropriate case documentation to outline the purpose of the inquiry, information provided/action taken during the call and any required steps necessary for resolution or further research upon case escalation.
• The team is also responsible to create cases related to incoming US mail for NAM HRSS and to triage incoming emails.
Key Responsibilities:
• Consistently provide exemplary and efficient service to employees, managers and HR partners via phone and email interactions
• Proactively seek ways to serve customers/partners beyond initial requests to ensure all possible current and future needs are met
• Demonstrate sound judgment and initiative to immediately address and/or escalate requests
• Proactively promote self-service tools to educate customers/partners on how to efficiently utilize tools
• Actively engage in process improvement efforts to increase efficiency and customer satisfaction
• Monitor and manage centralized mailboxes to ensure SLA’s are met
• Participate in projects as needed
• Schedule ranges between the hours of 8am – 8pm, Monday thru Friday
Human Resource,HR specialist,Call Center $15-$15.53 per HOUR Employment Type: CONTRACTOR