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Job Title
Client Services Assistant
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Job ID
26120
Location
USF Health
Full/Part Time
Regular/Temporary
Temporary
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Posting Details
Department: Department of Pediatrics / 0-6119-000
College/Division: Morsani College of Medicine
Salary Plan: Temporary
Hiring Salary/Salary Range: $15.00 hourly rate / 32 hours per week
DUTIES:
The Client Services Assistant is the initial point of contact for most of the YYC’s clients. In addition to typical front desk responsibilities, the person in this position will be expected to be well versed in clinic services and have basic knowledge about the clinic’s risk reduction initiatives, research opportunities, and community partner referrals. They will work closely with the Clinic Tester, Adolescent Health Resource Coordinator and Nurse Manager to ensure that patient needs are identified and met.
Front Desk Coverage:
• Answer phone calls and contacts patients prior to appointments for reminder, insurance issues and updates
• Schedule clinic appointments and check in all patients
• Work with RCO contact to verify eligibility for services, and request authorization for referrals as required
• Collect cash payments for patient appointments and maintain log of payment
• Assemble required patient intake packets for day and maintain adequate copies of front desk paperwork
• Scan required paperwork into patient charts in EPIC and handle other patient paperwork as needed
Patient-Clinic Liaison:
• Serve as resource for patients regarding ongoing clinic risk reduction initiatives and research studies
• Work with Clinic Tester, Nurse Manager, Adolescent Health Resource Coordinator to identify additional clinic services/referrals appropriate for individual patients
• Work with Executive Director and staff to maximize youth-focused educational opportunities in clinic spaces and develop new initiatives
Clinic paperwork management:
• Work with Nurse Manager and Executive Director to ensure that required clinic paperwork is stored and disposed of appropriately
Manage Clinic Physical Facilities:
• Open and close clinic and ensure neatness and cleanliness of reception desk, main waiting room and central corridor
• Interact with rental agency, cleaning crew, USFPG facilities
• Identify facility issues and capital equipment needs
• Maintain list of staff using arranged clinic parking
Interns:
• Check in interns scheduled to be in clinic
Manuals:
• Ensure Client Services Manual remains up to date
Other duties as needed and appropriate including
• Update Clinic Calendar as relates to position
Supervisor: The Client Services Assistant will report to the YYC Nurse Manager
Vacation Coverage: Front Desk responsibilities will rotate between clinic staff as detailed in the Clinic Schedule when the Client Services Assistant is not in clinic. Other duties will be covered by staff as directed by the Nurse Manager.
QUALIFICATIONS (Education & Experience):
Minimum Qualifications:
• This position requires a high school diploma or equivalent, with two years of experience in an office or administrative support position.
• Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.
• Testing may be required to assess competency on word processing software.
Are you interested in clinical job opportunities with the USF Health Care working for University Medical Service Association, Inc. (UMSA)?  Visit https://usfpgcareersource.health.usf.edu/ for more information.
USF Health
Information for Applicants
This position is subject to a Level 2 criminal background check.
Job Opening Number: 26120
Posting Date:  11/12/2020
Posting End Date: 11/19/2020
How To Apply
Click on the Apply Now button.  When applying to an opening you will have the opportunity to upload a cover letter and resume.
Apply online by completing the required information and attaching your cover letter and resume. Please include your experience as it relates to the qualifications stated above.  YOUR COVER LETTER AND RESUME, PLUS ANY OTHER REQUESTED MATERIAL, MUST BE IN ONE ATTACHMENT. Only online applications are accepted for this position.
Click here for additional tutorial information.
Equal Employment Opportunity
USF is an equal opportunity, equal access academic institution that embraces diversity in the workplace.The University of South Florida does not discriminate on the basis of sex and prohibits sexual harassment. Any person may report sex discrimination, including sexual harassment (whether or not the person reporting is the person alleged to be the victim of conduct that could constitute sex discrimination or sexual harassment), in person, by mail, by telephone, or by electronic mail, using the contact information listed for the Title IX Coordinator. Reports may be made at any time either online or directly to the University's Title IX Coordinator.
Work Location
Campus map and location overview:
USF - Health
USF - Tampa Campus
About USF
The University of South Florida is a high-impact global research university dedicated to student success. Over the past 10 years, no other public university in the country has risen faster in U.S. News and World Report's national university rankings than USF. Serving more than 50,000 students on campuses in Tampa, St. Petersburg and Sarasota-Manatee, USF is designated as a Preeminent State Research University by the Florida Board of Governors, placing it in the most elite category among the state's 12 public universities. USF is a member of the American Athletic Conference.
Working at USF
With more than 16,000 employees at USF, the University of South Florida is one of the largest employers in the Tampa Bay region.  At USF you will find opportunities to excel in a rich academic environment that fosters the development and advancement of our employees.  We believe in creating a talented, engaged and driven workforce through on-going development and career opportunities. We also offer a first class benefit package that includes medical, dental and life insurance plans, retirement plan options, tuition program and generous leave programs and more.
To learn more about working at USF please visit: Work Here. Learn Here. Grow Here .
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