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Field Service Technician

The Colonial Group
Location: Tampa, Florida
Type: Full-Time, Non-Remote
Posted on: November 11, 2020
This job is no longer available from the source.
The Colonial Group
80335
Job type: Full Time, Employee
Posted: 2 Days ago
Industries: Manufacturing - Other
Estimated Salary $21.01 - 33.14 /hour
Field Service Technician
Tampa, FL
Tampa, Florida, US
Date Posted: 11/11/2020 10:25:50 AM
Install, service, repair, and maintain machines and systems of various styles, including legacy brands.
Troubleshoot, identify root causes, and solve operational issues associated with machinery at customer locations.
Train appropriate personnel in the field and in-house on proper setup, operation, maintenance and repair of equipment.
Perform extensive mechanical and electrical modifications including PLC program modifications and servo drive reconfigurations as directed by Engineering Groups.
Submit reports on machine and system installations, warranty repairs, overall performance levels, problems, and product improvement or enhancement opportunities to personnel.  Submit clear and measurable statements on machine performance, and clear punch lists of open issues.
Travel extensively both domestically and internationally as required.  Periodically perform technical support, final assurance, or other assigned duties at facility.
Build strong customer relationships to help achieve the highest levels of customer satisfaction.
Treat each customer interaction as an opportunity to promote and sell After Market parts, retrofits, and services.  Generate additional revenue through sales of After Market goods and services.
• Familiarize oneself with all machinery and new technology.
• Interface with Customer Service/Parts, Sales, Marketing, Final Assurance, Engineering, Production and Materials Management in a professional and productive manner
Education and Experience
• Position requires extensive travel, including some weekends, and after hours phone support on a pre-arranged rotational basis.
• Minimum of high school diploma and 3 years experience repairing and troubleshooting machinery - packaging equipment a plus.  Experience must include extensive Allen-Bradley PLC, servo, and HMI programming.