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Client Service Representative

Reliance Standard

Location: Tampa, Florida
Type: Full-Time, Non-Remote
Posted on: November 9, 2020
This job is no longer available from the source.
Job Information Account Management • Understand client business, issues, and needs through required proactive phone contact; Works with peers to build and maintain positive ongoing client relationship.
• Provides continual education to client on Reliance processes, policies, and procedures, including web-site services and navigation.
• Working as team, to respond to customer inquiries regarding coverage questions, billing issues, underwriting status updates and other aspects of the benefit plans
• Work closely with resolution specialist in billing, underwriting, claims, and other internal departments to facilitate smooth operational functions.  Must maintain thorough knowledge of all service activities associated with assigned clients.  Must present complete understanding of all issues to client to ensure a seamless client experience.
Administrative
• Utilize the best practices and follow standard operating procedures.  Also, identify internal process, policy, procedure or technology issues that may be adversely impacting client satisfaction.  Work with Regional Service Manager to identify and implement solutions.
• Contribute to and participate in departmental and organization-wide projects and committees designed to enhance service, improve efficiency, and improve knowledge.
Required Knowledge, Skills, Abilities and/or Related Experience
• Associates Degree (AS/AA), Bachelors Preferred
• Related experience preferred but will consider self-starter with good skills.
• Demonstrated exceptional customer service acumen, strong consulting/negotiation/leadership skills, deep product/maintenance knowledge (including plan designs, funding, banking, etc.) with a high degree of operational effectiveness. The position must balance the needs of the client with that of the business
• Strong communication skills
• Ability to build and maintain collaborative working relationships at all levels
• Planning and organization skills, multi-tasking
• Proven analytical skills
• Ability to prioritize incoming customer queries and maintain the RSL responsiveness commitment
• Ability to adapt to change
• Ability to work independently
• Computer proficiency in Excel and Word
• Ability to represent Reliance in a professional manner
• Knowledge of group insurance, products, contracts, and services
• Understanding of state regulations applying to group plans
• Knowledge of underwriting principles and practices
Reliance Standard Insurance Company is an equal opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or any other consideration made unlawful by applicable federal state or local laws.
Job Type: Full time