MedX Solutions
Job type: Full Time, Employee
Posted: 3 Days ago
Industries: Computer/IT Services
TAMPA, FL 33635
TAMPA, Florida, US
Date Posted: 11/9/2020 12:19:41 PM
MedX Solutions is looking for a Field IT Systems Administrator/Engineer to join our team.
We are a growing IT Managed Service Provider (MSP) with an office in the Tampa and St Petersburg Florida area. We help our clients realize technology improvements in their organizations, assist in regular maintenance and troubleshooting (help desk), and lead projects that touch upon all aspects of small to medium size business IT systems. Our company's mission is to provide a holistic customer service focused approach to small business IT management and day to day IT help desk support.
About the Position:
This position encompasses a broad range of responsibilities. Our ideal candidate is a self-starter with experience in multiple aspects of IT support (desktop, server, network, cloud) and is very customer service focused. Customer service skills are VERY important to us. Our clients span the range, but most are Medical offices, and they rely on us for complete management of their IT systems, in addition to daily support. In this position you will help our clients with things like:
• Troubleshoot and resolve server, network, desktop, and software issues
• Resolve and document user and server issues before escalating
• Serve as an escalation point to mentor and coach junior engineers
• Assist clients with the installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, and software
• Perform regular preventative maintenance checks on client servers
• Diagnose system emergencies when they arise and persevere until they are resolved
• Physical setup of new computers and software installation
• Work with vendor representatives to resolve software and hardware issues
• Install and/or upgrade Microsoft Operating Systems
• Install software, patches and updates on desktops, laptops and servers
• Perform virus detection and removal
• Configure and install firewalls to best practice standards
• Follow MedX's defined processes and standards
• Network switch and server room cable management
• Resolve backup issues and perform restore testing
• Review security parameters with clients and make recommendations on changes according to Medx IT’s standards and processes
• Work on projects (i.e. system migrations, virtual server configurations with high availability, server and firewall installations, VPN tunnel configuration, SAN setups, etc.)
• Participate in project planning, solution delivery, mentoring and teaching improved processes to team members
Desired Skills and Experience:
• Ability to learn and retain new technology skills and troubleshooting processes
• Must be a team player and enjoy a fast-paced environment
• Ability to multitask and effectively prioritize client issues
• Hands-on experience with Windows 2019/2016/2012/2008 server, Active Directory, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication Issues
• Successful completion of designated MS Certifications
• 4-year degree in a computer related field with 5+ years of solid MS Windows experience or a non-computer related degree with 7+ years of solid MS Windows experience.
• Excellent problem-solving and customer service skills
• Excellent written and verbal communication skills
• MSP specific experience desired
Benefits:
• Influence our growth and direction in a cooperative environment
• Friendly, fast-paced working environment
• Great opportunity to work closely with experienced IT consultants
• Exposure to wide variety of cutting-edge technologies.
Compensation:
• Full time w2 position (not contract).
• We offer Vacation and Health benefits
Our office is located in Oldsmar Florida (Right between Hillsborough and Pinellas County).
Job Type: Full-time
Salary: $45,000.00-$50,000 /year