Logistics Liaison
ZNLabs, LLC
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Tampa, FL 33609
The Logistics Liaison will support the connection between Logistics/Couriers Operations and Sales, Customer Service and Lab Operations. The successful candidate will be responsible for conflict management of courier routes timely pickup/delivery, specifically with regard to customer satisfaction. Everyone in the logistics department is responsible for responding immediately to questions and complaints and for notifying customer service about any delays in the delivery schedule. Staying on top of all accounts and coordinating with other departments is essential in achieving courier/logistics excellence.
Essential Duties & Responsibilities:
Coordinate pick-ups and deliveries for both domestic & international shipments, including prepping the necessary paperwork and communication with effected parties.
Accurately maintain courier information into our system.
Complete daily logistics KPI and performance logs and trackers .
Act as a liaison between other departments and couriers/carrier partners.
Determine appropriate pickup/delivery methods based on multiple factors.
Controls costs by evaluating shipments, consolidating packages, and selecting most cost-efficient method of shipment.
Review internal/customer issues in relation to logistics and act to ensure they are resolved appropriately and quickly. Investigate, evaluate, and settle customer questions/concerns.
Other duties as assigned by supervisor.
Qualifications:
Bachelor's degree from four-year College or university; and 4+ years related experience and/or training; or equivalent combination of education and experience.
Experience in logistics, National Courier and Carrier vendor relations.
Ability to work with cross functional teams.
Knowledge of shipping laws, regulations and ISO requirements. LEAN Six Sigma Experience preferred.
Ability to work with minimal supervision and track multiple processes.
Working knowledge of logistics software.
Outstanding organizational and coordination abilities.
Excellent communication and interpersonal skills.
Extensive PC knowledge, including database, spreadsheet and web skills.
Detail oriented, able to manage multiple priorities.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
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