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Field Services Technician

H. Lee Moffitt Cancer Center

Location: 33612
Type: Full-Time, Non-Remote
Posted on: November 11, 2020
This job is no longer available from the source.
FIELD SERVICES TECHNICIAN Business & Information Technology Hours: M-F 8:00am-4:30pm Day Shift - Full Time Paygrade/Wages/Salary Info: NE N26 - 23.8500 - 29.9500
Field Service Technician Position Highlights: Field Service Technician is responsible for providing service following established service level agreements and IT industry standards The Ideal Candidate Ability to work in a fast-paced team environment and comfortable adjusting to changing priorities Self directed and detailed oriented with the ability to prioritize and execute tasks with minimal supervision Responsibilities Hardware troubleshooting and support, including equipment replacements and relocations Diagnose and repair hardware issues Set up, move and remove equipment Manage day-to-day ticket volume Software troubleshooting and support including installations Diagnose and repair software issues Install, upgrade, and remove software applications Manage licenses for installed applications Documenting procedures, resolutions and training material Document steps taken to resolve issues Corresponding with customers Clearly and effectively communicate with customers via email, phone, instant message and in person Document all customer contact in the appropriate ticket Proactive rounding and remediation Regularly visit assigned area(s) and observe issues Log and resolve observed issues Maintaining fiscal responsibility Minimize unnecessary spending by reusing hardware and minimizing waste Effectively manage commercial software licenses # Credentials and Qualifications Minimum Required # HS diploma/GED Two (2)years experience with a variety of computer hardware including: PC desktops and laptops, apple desktops and laptops, mobile devices such as tablets and cell phones, printers and scanners, wired and wireless networking, related peripheral Two (2) years experience with a variety of computer software including: Microsoft Windows 10, microsoft office 365, apple MacOs and IOs Two (2) years experience with IT operations, including: Ticket management# Lifecycle management #Preferred: Associate#s Degree # Computer Science/Information Systems or a related major MCP certification Experience providing IT support in a healthcare environment. Experience supporting ThinOs/Zero OS VDI devices in a VMWare environment # # #